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We were on a road trip from Wales, and after staying here in 2019, we chose it again for 1 night between our 2 days in Dollywood as it provides the excellent, and complimentary, TimeSaver pass and shuttle to the park (parking is free at the hotel). Logan on the desk was fantastic - thank you very much!! The hotel itself is beautiful and very comfortable and homely. The decor is tasteful (with Dolly pics here and there) and there is a great coffee shop on site where you can also buy cinammon bread (why wouldn't you?). Minor quibble with the room which was on the 3rd floor (2nd UK), but at the very end of the building so a little bit of a walk for our tired legs! But the room itself was as our previous visit, very comfortable and clean. The grounds are beautiful with a butterfly garden, fire pits for smores, lovely pool (also an indoor pool), kids play areas and a covered area that shows family films in the evenings. Pokeberry Lane is a nice little gift shop selling Dolly, Dollywood and Dreammore souvenirs. Unfortunately the budget on a 2-week road trip from the UK means we had to restrict ourselves to 1 night - but if the price was just a little bit less we would have definitely stayed the full 4 nights we were in the Smokies. That being said, it is a very well-appointed hotel and probably worth the price in today's climate.

I wouldn’t stay again, it was quite disappointing. When we got there, a man at the desk was having an asthma attack from the smoke smell in his room and was getting a refund. Then, a mom came out 10 minutes later stating that a group was smoking **** on the balcony around her children. When we got in our room, the comforters smelled like **** as well. Pillows were fine however, and the room itself smelled okay. The shower head was too short to wash hair, I could put my chin on it as a 5’7” female. Conveniently located with easy parking, but I would pay more and go somewhere else.

We enjoyed our stay we got in late on Wednesday night, there was a stain on the top blanket, notified housekeeping the next day and they took care of it right away, the rooms are very nice and clean except for the blanket but it was no big deal, I run a hotel in Lexington and I know this can happen, our door wouldn’t lock as we left the next day reported it to the front desk and it was taken care of right away, no big deal I know this can happen as well. The property it self was clean and that is a big plus after all as I say the outside of a hotel reflects the inside of the hotel. I would suggest instead of one chair outside the rooms maybe two chairs and ash trays around the area would help the smokers. I would recommend this hotel to friends and family. Another plus is that you couldn’t hear anything going on outside or the room next to you and that means a lot. Thank you for your great service Lisa

Normally I leave comments on my stay with Hilton Rewards, but this was BAD!!! Where to begin. The first night (Monday) was bad!! The bartender Kassey let me know immediately it was her Friday. (last day before being off). Her service really showed!! When I arrived to dining room she never acknowledge or came to my table. I waited for thirty minutes. It was ok because I still had paper work to finish from the day. Finally I got up an went to the bar to order. Lets say she was not happy. I had to basically bus my own table, go get my own refills, take food to bar, take empty bottles to the bar. This is very SAD!!! Here's a little history Monday-Friday I'm in a Hilton hotel every week. Day two I seat in the dinning room again. I waited 1 hour. Finally I called the hotel & got the front desk an was transferred. The bartender was HOT and told I should have got up and came to the bar. Needless to say the service was very bad kind of retaliation for calling the hotel. I was charged 1$ for a to-go box. I got food to go the first night NO CHARGE!!! The first two nights I ordered wings all drumettes no up charge. The third night the aggressive bartender charged me 2$ extra said I was doing to much. This was really sad because I always tip the FOOD SERVICE WELL. I TIPPED HER WELL AND THE SERVICE WAS JUST UNACCEPTABLE!!! I'M A REGIONAL CHEF AN THIS WAS JUST CRAZY. I HAVE WORKED IN FOOD SERVICE FOR 25+ YEARS AND NEVER SEEN ANYTHING LIKE THIS. UNFORTUNATELY I REGET TIPPING SO MUCH.

This hotel should be the standard that every single Marriott aspires to! We are Bonvoy Gold members and travel a lot. Through the years, our family of four has stayed at dozens of Marriotts up and down the entire east coast, and while some are better than others, this one sets the bar above and beyond. From the moment we pulled up, we were impressed. The facade of this hotel is beautiful. The grounds were pristine and the landscaping was really pretty. Parking was easy and convenient, something we really appreciated after a 12 hr car ride from New York. When we stepped inside, the lobby took our breath away. The decor is gorgeous. It is very modern with rustic touches and everything is immaculate. They pipe their citrusy signature scent throughout the entire hotel and it smells absolutely amazing! Check in was super easy and the front desk staff was really friendly and helpful, answering all of our questions. I was also equally impressed with our room. For anyone who has read some of my previous reviews, you know that I bring my own cleaning supplies with me to go over the room whenever we stay at a hotel, and a lot of times, the Clorox wipes and Swiffer pads come off the surfaces filthy. Not here. This place is CLEAN!! I am very particular about this, so if you are reading this review and you are a clean freak too, you can trust me that this hotel will totally meet your standards. The room furnishings are pretty new and the carpets are clean. We got a room with two queens and a sofa seating area, since my husband planned to work from the room each morning, and there was plenty of space for the 4 of us. There was a small fridge (my only complaint was that it was too small, it only fit a few bottles of water, no room for dinner leftovers which my teens enjoy having in the room in case they are hungry during off meal times). There is also a microwave. The bathroom was a good size and also very clean. What really sets this hotel apart from others is the amenities. This hotel was designed for families and for comfort. It really is like a home away from home. There are so many cozy seating areas all over the grounds, a huge stone fireplace in the lobby with the fire going at most times, two fire pit areas, lots of seating to eat, a courtyard with cornhole games, two pools (an indoor pool, as well as the amazing lazy river pool), a hot tub, an arcade game room, a bar and a lounge area in the lobby with a giant connect four game on the coffee table. Throughout our 4 day stay, there were cleaning people in every area of the hotel all day. I really cannot say enough how impressed I was by the level of care that goes into maintaining this hotel. Even the elevators and the water stations in the lobby were immaculate at all times. The location was great, right on the parkway, only minutes from all of the main attractions. I will absolutely recommend this hotel to everyone I know who is interested in visiting the area. This was probably the

With a stay at Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel, you'll be centrally located in Pigeon Forge, steps from Blake Jones Racing Center and Crave Golf Club. This upscale hotel is 0.1 mi (0.1 km) from Fast Tracks and 0.4 mi (0.7 km) from Professor Hacker's Lost Treasure Golf.Take advantage of recreational opportunities offered, including an indoor pool, a spa tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a fireplace in the lobby.Enjoy a satisfying meal at The Casual Pint serving guests of Holiday Inn & Suites Pigeon Forge Convention Center, an IHG Hotel. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage. Planning an event in Pigeon Forge? This hotel has 1700 square feet (158 square meters) of space consisting of a conference center and 2 meeting rooms.Make yourself at home in one of the 109 guestrooms featuring microwaves. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

My husband was bitten by something during the night, so we are now going to have to take a trip to the ER because it is not getting any better.. Also, the pool area was closed but this was not advertised on the website.

The hotel location is good on the main street, there are many parking spaces, the twin room has a lot of space, the sound insulation is good, and the bed is large and comfortable. Breakfast is simple and rough, American food is sweet and sweet.

We usually cabin in TN- but we decided to do a few days (4 ) here between our camping and cabin stays. Oh my, will we be back! The pool (outside) was just AMAZING for families. 1’-4.5’ with the beautiful (FAST!) slide- mushroom waterfall feature- and many tiny water features in shallow end for the littles or for us moms who don’t feel like going allll the way in lol! Towels provided- hotel was clean, pet friendly, and just perfect. We also visited the indoor pool one late night (pools are open until 11pm!) and I was also very clean and well kept…..Breakfast was very nice (served from 6-10am daily). My family was sad to leave and cannot wait to be back! Highly recommend.

The property was very clean and staff were extremely friendly and helpful. It’s in a great location and close to everything on the Main Street. I recommend staying here if you’re ever in Pigeon Forge.