Antillia's facilities - pool, spa, fitness center - may put this in a 4-star category, but our room definitely was not at that level. I booked Antillia through an Azores tour operator and I trusted their judgment on this being a 4-star hotel, based on a wonderful experience we'd had in Terceira last year. I was expecting something comparable. I don't know if we were put on the "package traveler" section of the hotel - we had to take two elevators to the lobby area and were some distance away - but there was no coffee maker or kettle, no mini bar (despite a listing of items on the desk), no toiletries aside from a body/hand/hair gel, and despite asking for a double room, we were given twin beds. Which were pushed together, but made up separately. It's not the same. I was surprised when I saw housekeeping staff leave a room with a kettle, so maybe some rooms have a coffee/tea-making setup. Breakfasts were sumptuous but were not included in our rate. I know that's an issue for the tour company and not the hotel. The best part of our room was the balcony. The room was clean and tidy, but no frills. The reviews calling this a luxury hotel - I'm not sure where that comes in. I joked to my husband that it would be easier for someone to get their legs waxed at Antillia than to find a cup of coffee : ) Check out Apito Dourado down the street for a great meal!