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5 star

Hotel U Prince Prague by Bhg
4.3/5113 Reviews

Hotel U Prince Prague by Bhg

Old Town Prague|0.46km from Museum of Decorative Arts in Prague
Booking from 14/02/2023 to 21/02/2023 for 4 people in BHG APARTMENT We overnight stay in APARTMENT 2 and on 20/02/2023 (dd/mm/yy) from 2 p.m. the water felts in our apartment so we had unease about hygiene and services (cooking included). We talked with reception and they said that we had to wait. At 6 p.m. we called again the reception to search for more information and we waiting until 7:30 p.m. They called us and said that finally we’ve been change our apartment with another. We were really tired (in order to not having a place were we could relax ourselves for hours before go out again in the night). So on, the other apartment was far from the first hotel; far from the central place (OLD TOWN SQUARE) where we want to overnight stay and of what we payed; and it also was in a place not really quite. The apartment was really bad, doesn’t respect the standards of a 4 stars hotel because it was really dirty, smaller, fetiscent and with no services (bidet, terrace, hob, oven…). We hadn’t a room from 2 p.m. if we liked to have a shower, we couldn’t! It was 9 p.m. and we really don’t even know where we had to sleep, where we had to go to the toilet and where we had to put our 6 luggage! The girl who stayed at the reception, Tatsiana, (and her manager too) propose us to have the night free and stay in that bad apartment, and also they will give us a voucher from 200 CROWN (exactly 8 euros) so on we could spend it for a dinner in the terrace with a special sit to admire the view! For what? If we’ve accepted, where we’ve to sleep? Certainly not in that dirty apartment! Obviously we said no and reject her propose (you can’t buy people with money or offer them a voucher from 200 crowns, when they are telling you that don’t have a place to overnight stay!) Over that, she told us that she was already called others hotels looking for a room, but they were all full! And also their sisterhood hotel and their presidential rooms was full! That’s no possibile! There are so many hotels near by Old Town Square! And a real hotel can’t be full on a Monday in February! Hotels always have a spare rooms! After 30/40 minutes a man come to us telling that they found a room in another hotel who was 2 minutes from “Hotel U Prince”! Weren’t it all full?! It was 10 p.m and we were really mad, tired and we couldn’t enjoy our last night in Prague! Leave and learn. I will never recommend this hotel.

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Business travel

Occidental Praha Five
4.3/562 Reviews

Occidental Praha Five

Smíchov Prague|2.76km from Museum of Decorative Arts in Prague
I recently had a highly unpleasant experience with Mr. Martin. It all started when I decided to order room service, expecting to enjoy a late dinner in the comfort of my room. According to the menu provided in my room, room service was available until 10 PM. I called the hotel's room service line at 9:40 PM, well within the time frame specified on the menu. To my surprise and frustration, Mr. Martin informed me that the kitchen was closed and that he couldn't accommodate my request. I expressed my disappointment and confusion, explaining that I had called within the stated hours. Mr. Martin's response was dismissive and unsympathetic. He didn't provide any reasonable explanation for the early closure of the kitchen, nor did he offer any alternative options or suggestions to alleviate the situation. His lack of professionalism was evident as he seemed uninterested in addressing my concerns or providing any form of customer service. This incident left me feeling neglected and disrespected as a guest. The discrepancy between the menu's advertised service hours and the actual availability of room service is unacceptable. Mr. Martin's unhelpful attitude only exacerbated the situation, leaving a bitter taste in my mouth and significantly impacting my overall experience at the hotel. As a customer, I believe it is essential for hotel staff, including Mr. Martin, to prioritize guest satisfaction and strive to resolve issues in a respectful and efficient manner. Unfortunately, my encounter with him fell far short of these expectations. I hope that the hotel management takes note of this incident and addresses the need for better communication and customer service training for their staff. It is crucial for them to rectify such issues promptly and ensure that guests are provided with accurate information and appropriate assistance.

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Explore Guest Reviews of Hotels in Prague

Searching for hotels near Museum of Decorative Arts in Prague? Compare room rates and reviews to find your ideal stay.
Four Seasons Hotel Prague
4.7/579 Reviews
Old Town
The consistent style of the four seasons is quite satisfactory, no big mistakes and no big joys. The service is also very good. Also received chocolates. There are almost no people in the spa pool, so I went to a private room. The only problem is that I forgot to put the do not disturb sign... and was interrupted many times: cleaning, checking the minibar, refilling the minibar, turning down the bed... a bit annoying... and many others. The doormen greeted each other warmly. It is useless to evaluate foreign hotels here. don't give me feedback either...
Prague Old Town Residence
4/55 Reviews
Old Town
Compared with similar hotels, it is great value for money!
Quentin Prague Hotel
4.2/551 Reviews
Old Town
We had a large group of 20 stay in this lovely hotel in the last week. The hotel is brilliantly situated which meant we were able to walk to all our activities. The hotel was big and beautiful. Modern rooms that were spotlessly clean. The team, especially the Hotel Manager Petr were amazing. And i also have to say that Jade was amazing helping to book the accommodations. Nothing was too much effort for them. They were so accommodating and kind, and when you have a big group that made such a difference. The only thing that would have made our stay better was if the weather was a little sunnier :) Thank you all so much.
Mordecai 12 Apartments by Adrez
4.3/58 Reviews
Old Town
We were on the 4th floor, number 42, but luckily there is an elevator. The apartment is clean, large bathroom with bath, sink and toilet. A large double bed and a kitchenette with hob, refrigerator with small freezer compartment, coffee maker. It is location wise in the old center. Everything is walkable. It is recommended to wear sneakers because it is mainly cobblestones that you walk on. Super beautiful city, a lot to see.
High Heaven
4.5/512 Reviews
Old Town
The hotel is within walking distance of the Old Town Square, Charles Bridge, and the castle. It has an excellent quiet location. There is a breakfast shop diagonally across the road downstairs, which is very good, recommend tiramisu cake~ I live in a suite, the bed is very comfortable, the space is also large; the bath water is also large, but the bathroom is a little small, and there are disposable slippers ~~~When I checked in, the girls were very enthusiastic. It is self-service and convenient to leave the shop. It is also very convenient to take the SA bus to CK. Uber is less than 100 CZK and no more than 10 minutes. Dissatisfaction is the cleanliness, I feel that the water cups are not very clean, and then I stayed for two nights, but the sanitary cleaning just dumped the garbage, not even the soap and mineral water~~~
Art House Apartments by Adrez
4.2/511 Reviews
Old Town
We stayed in apartment 8 at the top of the Art House apartment building. We booked via Air BnB. Prior to arriving communication with 'Prague Resistances' who service the apartments was very good. Messages were replied to quickly and they also arranged with an airport transfer. The day before our stay we received an email with the code to get into the apartment building and details on how to locate our apartment within the building . Once we arrived at the Art House building we struggled to find out apartment. The instructions say that the apartment number was A11 and on the 1st floor. In fact we were in apartment 8 on the 4th floor. Luckily the building has a lift so we could get our cases up to our apartment. The apartment was very spacious, modern and comfortable. The bathrooms all worked very well and so did the heating. Its one of the best Air Bnbs we have ever stayed in. A couple of things that we had issues with were the noise in the evenings. The lift makes a very loud sound as it is going up and down. Plus there was a very loud party going on in another apartment until around 2am one night. I'd recommend bringing ear plugs. The apartment's location is fantastic. I'd definitely recommend the Art House apartments and would stay here again if we came back to the city.

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