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Business travel

Occidental Praha Five
4.3/560 Reviews

Occidental Praha Five

Smíchov Prague|2.55km from Trilopark
I recently had a highly unpleasant experience with Mr. Martin. It all started when I decided to order room service, expecting to enjoy a late dinner in the comfort of my room. According to the menu provided in my room, room service was available until 10 PM. I called the hotel's room service line at 9:40 PM, well within the time frame specified on the menu. To my surprise and frustration, Mr. Martin informed me that the kitchen was closed and that he couldn't accommodate my request. I expressed my disappointment and confusion, explaining that I had called within the stated hours. Mr. Martin's response was dismissive and unsympathetic. He didn't provide any reasonable explanation for the early closure of the kitchen, nor did he offer any alternative options or suggestions to alleviate the situation. His lack of professionalism was evident as he seemed uninterested in addressing my concerns or providing any form of customer service. This incident left me feeling neglected and disrespected as a guest. The discrepancy between the menu's advertised service hours and the actual availability of room service is unacceptable. Mr. Martin's unhelpful attitude only exacerbated the situation, leaving a bitter taste in my mouth and significantly impacting my overall experience at the hotel. As a customer, I believe it is essential for hotel staff, including Mr. Martin, to prioritize guest satisfaction and strive to resolve issues in a respectful and efficient manner. Unfortunately, my encounter with him fell far short of these expectations. I hope that the hotel management takes note of this incident and addresses the need for better communication and customer service training for their staff. It is crucial for them to rectify such issues promptly and ensure that guests are provided with accurate information and appropriate assistance.

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Breakfast

Hotel Askania
4/513 Reviews

Hotel Askania

Prague|0.53km from Trilopark
First arrived and the staff barely understood english, they gave us the wrong room (huge downgrade) and as compensation we had an hour in the “wellness Center” which it’s actually just a sauna and a pool, it was not explained that it was just once for the entire room so only 1 person got this… 1 of the 4 grown men we now have squashed into a small room! There was a air conditioning unit in the room with an on button on the box, which we turned on; it’s the middle of summer. Without warning about 3 minutes later an angry man comes to the door demanding we pay 10 euros for it, after a lot of back and forth we agreed we would pay, upon going to pay we actually got charged 50 Pounds! When we complained the woman (who was also rude to us) said that she was afraid of her manager and will not refund it. As a side note the beer and refreshments are way too expensive and the fridge in the room overheats so nothing cools down When we went to leave the hotel (finally) we got ganged up on by all the workers there demanding we pay for things that were already broken and untouched by us and after getting aggressively accused of breaking the fan ( there was a small chip on the blade.. inside the cover), the curtains (which Were also never properly up), and for a killed plant!! We were forced to pay £240 for “damages”. After this blatant con! One of our bags was held hostage behind the desk and they would not let us leave until they had finished trying to get money out of us, the male staff member even had the cheek to try and get us to leave a £50 tip for the staff!! (He was very aggressive about the way he asked as well, demanding not asking). Worst place I’ve ever been too, besides from the poor treatment and being scammed £300, the place was dingy and just not a pleasant atmosphere; the pictures lie. The only redeeming thing about this hotel was one redheaded staff member who was surprisingly very helpful and kind. usually working the night shift.

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Explore Guest Reviews of Hotels in Prague

Searching for hotels near Trilopark? Compare room rates and reviews to find your ideal stay.
Penzion Paloucek
4.4/510 Reviews
We stayed there one night with our two months old baby, everything was fine. We booked a parking in the garage, which is not suitable for SUV´s, very limited parking space. Only basic toiletries, comfy bed. Very good breakfast with fresh scrambled eggs cooked for you. Worth the value.
Hotel Assenzio Prague
4/549 Reviews
Nové Město
A very nice house. The rooms are a little smaller, but there is a window to the indoor courtyard. Unfortunately, the doors of all apartments quiet, very unpleasant/sudden. Why not remedy this problem (simply smiding oil to the mechanics) is a mystery.
Hotel Otakar
3.7/544 Reviews
Very good location and price, the quality of the service is not the best but not that bad either, breakfast nothing special. But for a short stay I would recommend it. Very good location and price, the quality of the service is not the best but not that bad either, breakfast nothing special. But for a short stay I would recommend it.
Grand Hotel Prague Towers
4.2/5133 Reviews
I stayed here last weekend and all I can say is amazing, rooms are immaculate, while hotel is beautiful and the service is incredible! Every meme er of staff we met were so helpful and friendly and went out of their way to help! I would like to give a special mention to Petra who helped me so much when our airline lost our luggage and I didn’t have my essential medication, Petra was amazing and found a doctor immediately for me who provided me with my medication! All staff went above and beyond and I would recommend this hotel to anyone visiting Prague!
Gallery Hotel Sis
3.4/526 Reviews
A very good hotel. We stayed for two nights and the only downside was that no one cleaned the room the next day. So the service is very good, the room is very beautiful and the location is very good.
Hotel Askania
4/513 Reviews
First arrived and the staff barely understood english, they gave us the wrong room (huge downgrade) and as compensation we had an hour in the “wellness Center” which it’s actually just a sauna and a pool, it was not explained that it was just once for the entire room so only 1 person got this… 1 of the 4 grown men we now have squashed into a small room! There was a air conditioning unit in the room with an on button on the box, which we turned on; it’s the middle of summer. Without warning about 3 minutes later an angry man comes to the door demanding we pay 10 euros for it, after a lot of back and forth we agreed we would pay, upon going to pay we actually got charged 50 Pounds! When we complained the woman (who was also rude to us) said that she was afraid of her manager and will not refund it. As a side note the beer and refreshments are way too expensive and the fridge in the room overheats so nothing cools down When we went to leave the hotel (finally) we got ganged up on by all the workers there demanding we pay for things that were already broken and untouched by us and after getting aggressively accused of breaking the fan ( there was a small chip on the blade.. inside the cover), the curtains (which Were also never properly up), and for a killed plant!! We were forced to pay £240 for “damages”. After this blatant con! One of our bags was held hostage behind the desk and they would not let us leave until they had finished trying to get money out of us, the male staff member even had the cheek to try and get us to leave a £50 tip for the staff!! (He was very aggressive about the way he asked as well, demanding not asking). Worst place I’ve ever been too, besides from the poor treatment and being scammed £300, the place was dingy and just not a pleasant atmosphere; the pictures lie. The only redeeming thing about this hotel was one redheaded staff member who was surprisingly very helpful and kind. usually working the night shift.

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