Casa Rosa Gran Hotel Boutique

This is a small and welcoming property just across from the cathedral. It is therefore perfectly situated for the traveler to explore the historic city center of Puebla. The important museums are in walking distance as well as the better known restaurants. The hotel itself has been recently renovated with an eye to stylish decor, but to keeping the charm of the historic building. My room was small, but comfortable; the linens are above average for central America; the bathroom was spacious and well appointed. Recommended for singles and couples, especially.

Like location But personnel very unprofessional and rude

Stayed in the executive room with a balcony terrace… that’s pretty much what you’re paying for. If you’re not paying for that, find somewhere else to stay. Wifi doesn’t work, tv’s don’t work. Elevator will be not usable from 10 am - 10 pm because of the restaurant. Location can’t be beat.

Great location, easy access to main attractioons

Excellent location right in the middle of all activities and historical sites.

The hotel is right across the street from the cathedral, so you are in a great location. Don't miss getting a drink at the amazing rooftop bar/restaurant. I have taken two stars off because: 1. In our second floor room, there was an awning on the window. While good for keeping the hot sun from getting in the room, we couldn't see the cathedral unless we got down on your knees. So, effectively, there was no view. 2. The room had been booked by a guide service that was paying for it. When we arrived, they said a deposit had been paid for the first of two nights, and asked for payment, in advance, for the second night charge. We asked if they could wait until we checked out, as our guide would be paying. It seemed they agreed. When we came back to the room in the middle of the day after our first night, the key didn't work. Turns out they had locked us out of our room and wouldn't let us in until we paid for the second night, in advance. There was clearly poor communication here, and some of that may be due to our lack of Spanish, but I have stayed in hundreds of hotels, and never been locked out of my room as leverage to get me to pay for a night in advance. This was simply atrocious customer service for a hotel of this caliber.

The hotel is located in the heart of the historic city center. Directly across is the Puebla Cathedral and there are many choices of food and things to do within walking distance. The hotel was small and comfortable. Staff was friendly. If you are taking large luggage then you will have to use the elevator but it only fits 3 people max. The stairs are very narrow so carrying something large will be more difficult. The hotel itself was clean and comfortable. The WiFi was incredibly slow and not useful during my stay. The TV took a while to connect to the cable box. The hot water did take a while to get going but once it got hot it remained that way.

We loved this place. It is right in the middle of where all the action is, yet it is quiet and convenient. Best of all, one of the incredibly best restaurants is located right above the hotel. The hotel elevator takes you to an amazing dining experience. Also, transportation is at your door, if you need it. We didn't, as everything is within walking distance. Great room and bathroom, even though it was on the small side. Wonderful room service. Clean and comfortable. We will definitely book this hotel again the next time we go to Puebla!

Nice little hotel conveniently located across the street from the cathedral and zocalo. The lobby is just a hallway. Our room had a king size bed and no room for a desk chair and no Windows at all. The bathroom was really small, but not big deal, we only stayed one night. I didn’t like the wooden floor inside the shower, I don’t understand its purpose, I wonder if they even clean under it. Also, you could smell the toilet freshener in the entire room, really annoying smell. There’s a restaurant on the top floor with a nice terrace, but we dint have a chance to eat there. Make sure to eat at Don Pastor restaurant, just a few steps from the hotel.