MainStay Suites Raleigh North Reviews

Excellent location and customer service is great. It's clean and comfortable to my liking.

There was nobody there to assist and checke.in. I had to page someone to come to the desk. Paid front and dental ed to check in due to the time even though they said It was ok running late. Than I sat there for hours before getting checked in and find rved to pay more even though I paid online.

They never found the reservation so we couldn’t stay there. John at the front desk hung up on me. They did nothing to help. The hotel had a weird odor and dirt was visible in the floor corners. Creepy people were loitering outside and it made the entire experience horrible. DO NOT STAY HERE!!!

The staff when I checked in was very nice. I was rushing when I checked in and let them know it smelled like someone had been smoking in there. Went to place food in fridge and saw dead bugs on floor around the edge of fridge. Decided to take food with me to visit family. Arrived back around 2am and killed two bugs in bedroom. Didn't want to sleep in car so laid on top of bed in my clothing and put a shirt over pillow to lay my head on. Couldn't sleep. Went to bathroom and hair was around edge of toilet. Needless to say I through water on my face checked out early and drove home. Will not stay there again. Hopefully once they remodel and become Mainstay it will be more inviting and clean.

It was quiet and very roomy. I got much needed sleep.

I met one roach named Charlie here. When I first checked in, the lady at the desk was having a personal call and her kids were playing in the lobby area. FYI they have no maintenance person on the weekends. My non-smoke room smelled like a cigar lounge. There was a torn couch and no hot water. My suite had a tv but the tv wasn't plugged in. I guess someone took the plug. very dirty except for the bed.

Front door was broken. Lobby furniture looked dated. Room was nice and big but old and looked dirty. The bed was comfortable but was hard to sleep being able to hear people walking above our heads all night. Breakfast was a joke. Would never stay here again and do not recommend to anyone.

Got to room and it had a horrible smell. Floor was sticky and dirty. Bathroom door was suppose to slide out wall to close but instead it fall out on my daughter. We left and didnt go back

Poor communication relating to the towing rules. the same trash has been on the ground in the building for over a week. The junkies that are in and out are ridiculous! for how much they charge, you would think roaches, spiders, trash and feens wouldn't be an issue.

Please REFUND! The hotel was filthy…..at 5:30am I was awakened by a girl banging on my door……I told her to go away! At 8am I went to my car to get my BP medicine….when I got back to my floor a policeman was wrestling in the hallway near my my room with a girl…..trying to put handcuffs on her…..When I turned the corner the policeman grabbed his gun and looked up at me….I was terrified! When I checked out I told the hotel receptionist to REFUND my money immediately! They told me that I would have to contact Hotels.com….You can call the hotel and verify that the police was on my floor wrestling with some girl right next to my door….PLEASE REFUND!

Hotel smell of cigarettes, illegal drug activity, overall disfunctional establishment

The place is a 100% dump. Trash and cigarette butts on floors, elevators and stairways. The entire building smelled like a Marlboro factory. It was so bad, we left after checking into our room and went to the Hampton Inn 3 miles away.

We had to leave because 1. The place was smelly, 2. The suite we booked had no chairs, 3. The place was So dirty. There was trash on the floors and it looked like no one had Swept the floors for many days. The desk clerk was very nice—only good point.

It is not a clean place to stay smoking in building people asking money, very uncomfortable place for a family with small children. loud music playing. Just an over all horrible place