Best Western Plus Heritage Inn Rancho Cucamonga/Ontario Reviews

The environment is basically okay, the rooms are average, the facilities are old, and the hygiene is relatively clean.

Large room, simple breakfast

The front desk talk like a robot, they aren’t friendly. The rooms are clean, bathrooms too. They have a coffee machine with different options to pick from 24/7, Ice machines are on each floor. The refrigerators are empty in both rooms. The hotel was quiet at night. This location is in a safe area, near lots of restaurants and shopping centres.

Front desk seemed like they were having a bad day, both the morning and night staff when I spoke to them. Random charges when you get there, nice hotel, nice area would stay here again based on that alone.

Delicious breakfast included, nice area, room was nice and very clean; friendly staff- highly recommended

Place was clean, the gal that checked us in super friendly. When it came to breakfast it was terrible, bummer because that’s one of the reason we chose to stay here

The manager of the property was friendly and Very helpful, hospitable and kind. All the staff we encountered and interacted with were so nice and professional. This was a very clean hotel. We were impressed and will stay again when we’re in the area. Thank you for our pleasant stay!

Comfortable room, super friendly staff, fresh breakfasts and convenient location.

Heating in rooms is spotty. Hotel says they have space heaters and blankets though.

It was good and very pleasant… loved the woman at the check in desk very welcoming and friendly

Hotel personnel were very pleasant. Breakfast was a large variety. Hotel was clean - rooms were nice. Close to lots of things to do.

Very clean hotel. AC is cold. Room size is big. Shower was high pressure and very nice. Front desk and manager were awesome. Breakfast was better than most hotels. Nice location, lots of restaurants near by. Dive bars close or in walking distance. Gym across the street. I stay in a lot of hotels all over. This one was better than a high end hotel in Vegas. Bed was comfortable too. Well worth the money.

Great location and staff is very friendly and helpful. Rooms are comfortable and clean but could use an upgrade. Biggest negative is a motion activated light switch which cannot be turned off which turns on light when one gets up in the middle of the night. Annoying.

It is centrally located. It is a little dated, but clean and comfortable. The breakfast is great with a lot to choose from.