Our room was dirty. The floor looked like they quickly vacuumed and left a lot of crumbs all over. The bathroom floor needs a good scrub. The toilet seat was broke so we asked them to fix it, they “mended” it as it was broke again the next time it was used. Didn’t bother to ask again to have it fixed. Beds are not comfortable and the pull out couch was awful, we went to buy a mattress pad as we had a four night stay. The hot tub broke down so we had a day and a half without that..which is inconvenient for the kids when that’s one of the perks of staying at a hotel.