City Stay Beach Hotel Apartments - Marjan Island

I had an extremely disappointing experience during my stay at City Stay Beach Hotel in Ras Al Khaimah. I initially booked a king-size bedroom, but upon arrival, I was informed that they were overbooked and that they would "upgrade" me to a room with a balcony, which I did not request. Instead, they gave me a room with two twin beds meant for kids, and this was the only option they claimed to have available at midnight. To make matters worse, early in the morning, heavy-duty drilling works began, disturbing everyone on the floor and causing multiple complaints. Although the drilling eventually stopped after an hour, the damage had been done. When I approached the receptionist to request a cancellation for my next night due to the terrible experience, they adamantly refused, insisting that they were in the right. I requested to speak to the manager, who displayed no empathy and continually lied about the rules being imposed by Dubai management. The manager offered to cancel the night and provide a voucher for a future stay, which I declined, expressing my intention never to return to this hotel. I demanded a full refund for the additional night I had paid for, but the manager persistently refused and repeated the same offer. I strongly discourage anyone from choosing this dishonest hotel. The facilities are subpar, the rooms are small and outdated, and the overall quality is far from satisfactory. It's undoubtedly one of the worst hotels I've stayed at in Ras Al Khaimah.

It’s good and clean but not as I imagine

Worst hotel I’ve ever been to. When I checked in they gave me a smelly room with stains on the pillow, water damage in the cupboards, broken curtains. I when down & the receptionist was nice enough to change the room on the spot. The new room didn’t have towels & when I asked for them, they gave me 1, keeping in mind that I’ve booked a room for 2 adults & a child, I told them that & they gave me one more & said that it’s “not allowed to get more” as if I’m going to share the towels with my daughter. After complaining they gave me a worn out towel which has been used for years. Took my daughter to the pool, & they refused giving us towels there too “only one”. No one cleans the room unless you keep asking. I asked for coffee, which is part of the room & didn’t even get it. I paired 2627 AED for this!! Upon checkout I was carrying all the bags, no one offered to help & no one even asked about the stay. I stood there until I asked them if I’m good to go.

Dated property, bad odour, basic food and overall an unpleasant experience. The only positive was its staff who were kind, courteous and welcoming. The hotel needs to be given a facfacelift immediately . Please stay away !...............

Terrible experience at the hotel. The cleanliness was Zero with a very bad smell coming from AC. The buffet was a great disappointment. We are very disappointed with the hotel overall. After paying a premium price AED1300 No tasty food, No soap in the washrooms, the bedrooms and entrace to the rooms smells so bad.

It's not the 1st time in the hotel always coming and the hotel really fantastic room neat and clean 👌 thanks for housekeeping team I would like to give big thanks to Mr AHMED from front office always giving me the best rate 😀 and best room and also I would like to nominat the receptionist ROMELYN she's so helpful giving me always best room high floor with sea view It's really helpful

Was amazing stay in this lovely Hotel with the Amazing view that Ahmed from reception offered us. such a Hotel in this Beautiful place mean a lot of meaning thank you Ahmed and see you soon in one more visit because of you you made us like this hotel a lot.

First of all the hotel is affordable! l really like the infrastructure and the views from the tenth floor. Rajesh and Ajmal were very helpful during my stay. The pool is very good as it is not deep that even the kids can still swim safely. Thank you guys