Stayed in Royal Phala Cliff Beach Resort for 2 nights of business travel. As it's a business travel, the main criteria for the hotel is the vicinity with the company in the area. And this is supposed to be the ”best” hotel in the area. Upon arrival, the building looked impressive with open air lobby and good lighting. But what good initial impression I had, immediately disappear upon entering the room. Based on other reviews, I was perhaps lucky to be placed in the main building as it's easily accessible with better furnishing condition. But even then, the condition easily falls in under maintained. While the room is large (and clean as far as I saw, but I dared not to try to look into details), to say that it doesn't have enough lighting is an understatement. The spotlight above the Television was broken and I asked them to change it before leaving for dinner. Upon returning, they put a table lamp in front of the TV...which made me suspect the problem was not with the lighting bulb but perhaps on the cabling or light switch. The TV only have local channels. The bathroom, while again, it's clean, looks really outdated with no barrier for shower, making the bathroom floor prone to getting all wet. To top it off, there seemed to be no hot water (same condition with my colleagues in 3 other rooms). Breakfast was standard, enough quantity, edible, but nothing special. While I do appreciate the staffs that seemed to help as best as they could, Royal Phala Cliff must really improve on upkeep or risk further plunging into the cycle of declining guests-income-maintenance budget.
Very Good
264 Reviews