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"Our stay was beautiful, I will not deny that. However it was not without a few letdowns. I am a woman who is all about a pool and was so excited to swim in the absolutely gorgeous pool I saw in all the photos online. I visited the week of Jan 1- Jan 7th and the weather was quite warm about 75 degrees every day. HOWEVER, the pool was absolutely FREEZING to the point where I was shivering being in it. Felt like an ICE BATH :( It was not enjoyable and with this being a secluded/ all inclusive hotel there weren't very much other forms of entertainment during the day except for the pool and the beach (the water was warm at the beach). It was so disappointing. I called the front desk to ask if anything could be done but they stated was no pool heater/temperature adjuster. We paid about 4 grand total for this trip and to be completely honest were only able to enjoy the pool once. My next complaint comes to the beach. We went to the beach which gets pretty bus. There was a day where every single chair was full and two of the hotel cabanas were being taken over by random street vendors - taking away two spots for the guests from the 100% packed beach area. These guys were NOT a part of the hotel and are the vendors who go around trying to sell cigars, etc. I watched the staff pass by them multiple times and say nothing while ACTUAL GUESTS had nowhere to lounge by the beach. That was very disappointing as these guys were laughing loudly, staring at guests, and did not move as people walked by looking for chairs. Other than that I will admit that the food was great, the staff was super nice, the hotel grounds were IMPECCABLE, the rooms were nice, everything else was quite lovely. But for the reasons listed I will not be staying at this all inclusive again, although you can still make the most of it and have a lovely experience overall. I'd recommend a stay if you're not going for the main reason of enjoying the pool and the beach."

"The hotel is beautifully situated in the heart of Playa del Carmen. The staff is friendly and polite, making you feel welcome. There are several restaurants and a good variety of drinks and food. Unfortunately, the area isn’t safe—my bag was stolen, and we also witnessed a very serious car accident with fatalities. The hotel itself is great, but due to the safety concerns, I wouldn’t return to Cancun/Playa del Carmen."

"In the rainforest, the environment is not bad, but of course there are many mosquitoes... The food is average, it is not surprising, and it is not unpleasant. I think the service is quite average, not very active and will disturb the rest more often, the sound insulation is not good, most of the night Or I was woken up several times in the early morning, and the last thing I liked is to imprison several dolphins in a small swimming pool... In short, it is a very commercial and impersonal hotel"

"This is the best value in Playa Del Carmen. The best bang for the buck especially if you’re booking on this app. Good food. Steak restaurant is great too. Everything is clean and modern although not the newest hotel. This is our go to hotel. Only complaint is they stopped including the premium tequila (Don Julio) in the all inclusive"

"I stayed here for 3 nights in June. The sea was full of weeds, probably because of the rainy season, so I couldn't go in, but there weren't too many people and I was able to relax by the pool. It's also close to Quinta Avenida, so you can enjoy a stroll around the town in between your hotel life. There are buffets, 3 dinner restaurants, a cafe and a pool bar, and activities such as morning yoga and shows, so I had a lot to enjoy. I booked an ocean view room, but I could barely see the sea, so if you want to see the sea from your room, it might be better to book a seafront room."

"Instalaciones buenas, bien la comida y servicio en restaurantes y limpieza.  2 puntos negativos. 1) Te acosan a la entrada y salida para venderte un tiempo compartido disfrazado con otro nombre, haciendo mencion ellos que es programa vacacional 2) El área de la playa en época de bodas no te permite disfrutar, ya que los fotógrafos se apropian del lugar sin siquiera pedir permiso, situación que se reportó y pues no hace nada el hotel."

"The hotel was packed, everyone was incredibly busy, and check-in wasn't possible even by 3 PM. No one was pushing timeshare packages that included spa treatments. The cleanliness was so-so; there was hair in the toilet bowl, and the drains smelled slightly. We waited over two hours for biso (a type of Japanese restaurant) in the evening, and the entire hotel was swarming with mosquitoes. I got bitten 12 times while eating outdoors. All the restaurants, except for the barbecue which was freshly grilled, seemed to be centrally kitchened. The international cuisine all had the same chef's style, and the seafood tasted frozen and wasn't of high quality. The beach was better than expected, and the rooftop pool was excellent, even better than the pool at Impression. I was very satisfied."

"The hotel was incredible and very stylish. The room was absolutely amazing. The ammenities, the services were exceptional. Also the food and drinks were really high level. The staff was very professional. We really enjoyed our honeymoon there. The staff did the best to make it special and unforgettable. The only negative was the huge amount of sargassum at Maroma Beach. The hotel cleaned its beach side every morning and they did a really good job, however the neighbour hotel, Catalonia did not. I felt very sorry for their guests who had to smell all day long the rotten sargassum. "

"Amazing for people who love wellness and into spirituality who aren’t into alcohol and partying"

"Pros - the staff is all wonderful. The resort has been recently renovated so it’s in relatively good condition.  Cons - the food isn’t great… I would call it mediocre verging on poor. The a la carte restaurants weren’t great either and I would call the booking system/insane red tape process to visit the a la carte restaurants off putting, verging on insane.  I probably won’t be back for the above stated reasons, but I must reiterate that all of the service staff were truly lovely and no question the highlight of the trip."