Hotel Centrale

Very disappointed in this hotel. Food was not good. We went with a coach party. Arrived quite late but the hotel had been told. The dinner had a stater which was mostly OK. Main course was very disappointing. The vegetables were awful very small portion. Not cooked properly. The staff were not very polite. This was every dinner time. Room was OK. Lovely view out of our window. Going back to Food. If you went into the restaurant for everyone else the food and service was better. Then the last evening they had put a small basket with a note saying that this is a tip basket for the staff. Which is very rude.

Lovely and clean, we had a room at the back so able to get a good sleep every night. No wifi in rooms, some of our messages actually came through from TUI 11 hours after they were sent. staff a little surly. Difficult trying to work out what food we could have on menu,although the food was very good. not explained by tui. We also found no notice boards for TUI customers in the reception if we wanted to talk to a rep.

Hotel was in perfect location. Walk out of entrance directly into square overlooking the lake. We booked two rooms one having accommodation for three people. I would say some more shelving in wardrobe area with extra coat hangers and shelving or hooks needed in bathroom. Bedroom nice and clean. We had rooms in the back of hotel which wasn’t a problem for us. Staff very pleasant. Breakfast was self service food to good standard. Evening meals you could choose from restaurant menu. Plenty of selection and good quality. The only thing I would suggest is for staff to explain clearly what is available as people have been confused on what to have. We had a 3 course meal no problem within the deal.

Brilliant location for getting out and about on Lake Garda - few steps to the ferry and not far from bus stop. Room was clean and basic with great air con. Advertising on Tui and hotel says free WiFi in rooms which is not true. Wi-Fi near reception downstairs only. We stayed half board with Tui - breakfast is self serve - good continental breakfast but avoid bacon - it was like cellophane - no idea how they cooked it, it was inedible. Evening meal was good but service was hit and miss - serving staff seem to concentrate on ‘paying customers’ outside. Tui customers have to sit inside and service is random. Thoroughly recommend Riva del Garda but not necessarily at this hotel.

Enjoyed our week's stay beginning of July. A friendly welcome when we checked in would have been a good start. First impressions are always important and, after a long journey, we don't expect a frosty reception. None of the staff on reception were welcoming. Hotel is in a wonderful location, but we knew this being repeat guests from a few years ago. Travelled with TUI on a half board package. Refurbished room was a nice surprise. Booked a lake view room and were very lucky to have a high floor room with a Juliette balcony. No room for furniture on the balcony but it was great nonetheless. Storage in the room was very good. Good A/C. Don't normally use but it was definitely needed! Extremely good walk in shower, always appreciated. Hotel is just a brilliant base to explore Melcesine, Limone and Torbole. Enjoyed the ferries and exploring the area. Definitely recommend the Ponale path from Riva for breathtaking views. We must add our thoughts regarding the restaurant staff. A massive 'Thank You' to Oleg, our waiter in the evenings. We remembered him from our previous stay. Such a lovely and helpful guy!! The chef used to come out of the kitchen in quieter moments and was very friendly. The food was always very good. Some of the other waiting staff need to learn how to smile!! Overall, very good holiday.

We stayed at Hotel Centrale from 22nd-29th July 2023 and had a great time there. The hotel is situated in a fantastic location. We had a great room with a lake view and a lovely balcony overlooking the square, where you could listen to the free live entertainment most evenings and take in the atmosphere of the place. The hotel was clean, and all the staff were very efficient and extremely hard working and helpful (used towels were replaced daily). At breakfast time you can sit out the front of the restaurant, but in the evenings Tui guests do need to sit inside (as the restaurant has lots of walk in customers and it gets very busy). We didn’t really find this a problem. We enjoyed the food and the service we received. We went here for my birthday and had a great time. Thank you Hotel Centrale 🤩

I am writing this review to vent some of the frustrations we felt. The hotel was spotless rooms etc. However, we felt totally isolated as guests of Tui. We were made to sit in a separate dining room inside away from other guests at the hotel. The first night we made a mistake and sat outside with the other holidaymakers but were told that as we were seated then we could stay there but were warned that every other meal had to be inside as we were with Tui. The staff were extremely rude to us and made us feel very unwelcome. We have been to lake garda previously at another hotel and really enjoyed it.

Stayed here for 7 days as part of a Raildiscoveries tour. Staff very welcoming and friendly but as one of 3 single travellers we were given smaller twin rooms on the noisier street side of the hotel. Room was comfortable and clean but noise from street, bar and reception below meant it was impossible to open the door onto balcony/ window or get to sleep withour earplugs. Asked for a quieter room but not possible. Couples had nice quiter rooms overlooking gardens. Otherwise food was good and location for walking around Garda good but I wouldn't recommend it for single travellers.

The Centrale Hotel with its position right next to the Lake Garda is an accomodation for price-conscious travellers. The check-in process was done without any problem. The staff on the reception was helpful and enjoyable. One fact which was a bit uncommen is, that you only get one key for a double room. The rooms are spacious and bright. The tidiness is good. The equipment and the furniture is a bit ageing. Maybe you may say our room was a wonder in pink. :D The beds are okay. We felt relaxed after the night. The most outstanding fact are the bathrooms. These are spacious to, but also much more modern and decent than the rest of the accomodation. If you get a room with balcony you may enjoy a great view no only of Lake Garda, but also the sorrounding mountains and the centre of Riva del Garda. The breakfast was average. You'll find everythin you need to start your day, without any specials. The staff is zealous to keep the buffett assembled. Due to the fact, that the Centrale Hotel is within a pedestrian area you'll have to park your car car park just two minutes away by foot.