The Rockville Hotel, a Ramada by Wyndham

was just a quick overnight stay, and was convenient to where I needed to be.

Everything was very nice

They didn't have enough blankets for all the rooms, there were mice and cockroaches in my room, the heater didn’t work well - couldn't get the room above 62 degrees and the fire alarm went off twice for no reason

The first room they gave me the toilet was broken. Spoke to the front desk and the person I spoke to did not even apologize, asked me to go downstairs and get keys for another room. The heat in the second room was not working well. Turned it up to 80 degrees but the room was still very cold.

The staff is very friendly and helpful. Great breakfast $. Very affordable. Front desk staff are the nicest people.

I booked a one night stay at this hotel. The check in process was pretty smooth. After receiving my key, I headed up to the second floor. Unfortunately, my key would not work. I tried it multiple times and still the same result. I was quite annoyed because I had been driving for a while and really needed to use the restroom. I had to return to the front desk. The front desk attendant gave me a new set of keys. Once again, I trekked to the second floor. Thankfully, the keys worked and I headed straight to the bathroom. After relieving myself, I tried to flush the toilet only to realize it wasn’t working. I called the front desk and was placed on hold. After being on hold for at least 3 minutes, I hung up and went back to the front desk to report the issue. A different attendant was at the front desk. After explaining the situation to him he stated that he would call someone to look at it. I had an appointment and needed to leave so I asked him how soon the person would get there. His response was that he didn’t know and he’d have to call the person first to see when they were available. At this point, I requested a new room and he claimed he couldn’t assign me a new room until someone checked the toilet and it was resolved. I explained to him that I had to leave and asked if he could assure me that when I returned the toilet would be fixed or I’d be assigned a new room. He stated that he couldn’t make a decision until they examined the bathroom. I proceeded to leave.

This is an amazing hotel. It will become my favorite when in Rockville, MD. The staff at the Reception is very helpful. Ms. Colonete gives the best tips and info. The omelettes, custom made to order, at the breakfast buffet are excellent. The room was outstandingly clean and so was the bathroom. I am definitely coming back. There is plenty of convenient parking. Easy to access from the Highway.

The fire alarm beeps like 4 times in the morning waking me up between 6 and 9 so there you have it.

There were bed bugs! In my room so I left paid for 2 nights only stayed 1 I notified front office but the young man didn’t care he was on the phone. He wrote down the room number and said to call about reimbursing me