Black Hotel Reviews

the location is not good, far from bus/train station n very dangerous at night without light, not to mention the poor condition of the road that not flat to move trolley breakfast is ok though n forgot to mention i was charged 6€ per night as tax, not sure if it’s correct as i didn’t get any notification when i book it. think it’s expensive for 6per night

We arrived late due to flight delays, we were greeted by a friendly staff. Our room was clean, comfortable, and better than expected. We were not expecting daily room cleaning, but received it. Our stay was very pleasant. We would stay again.

The worst experience, when I arrive at the hotel they tell me that I don't have a reservation, I was without a room until 1 in the morning and in the end they ask me for a deposit of €200 until the matter is cleared up but my bank tells me that they charged me €200 and they didn't retain it... now I ran out of money for that hotel

Okay. z z

The worst services!! Estuvimos dos dias y recibimos una pésima atención por parte del personal desde que llegamos en recepción, en el restaurante había muy mala comida y los meseros tenían muy mal modo, pagamos bufete el cual se acabó la comida y no volvieron a poner más siendo que faltaba gente por comer aún.

We booked this hotel as a package through love holidays as a family weekend break with our older teenage children. The hotel is 30 mins from Ciampino airport not the stated 60 mins on the website-that’s as good as it gets I’m afraid! Staff extremely rude, inattentive and clearly not fans of the English clientele! Bathroom mouldy, shower tiny (supposed wet room), walls have scuff marks all over and have clearly not been painted for some time, only one pillow available and bed is a thin mattress on an MDF board. Downstairs rooms we stayed in had no terrace/balcony and next to restaurant which was separated by a piece of MDF (noise begins at 6am when they are setting up for breakfast and ends at midnight when what felt like the staff chose to have their catch ups outside the door of our room well passed midnight every night. Air conditioning controlled by the main reception which only works for 4 minute blasts, the weather was + 30 degrees for the duration of our stay and our room had no opening windows. Centre of Rome is not the stated short distance but is 30 mins in a taxi which costs 30 euros each way Bus stop is the other side of a dual carriageway and is around a 15 minute walk, you would then need to get to the metro and navigate that to get to the tourist destinations. The shop is not the stated 100m away and more like 1 mile along an extremely unsavoury area littered with what I will describe as used male contraception amongst lots of other rubbish! There is NO gym as stated, the staff were extremely rude when questioned on this fact! The pool opened on the second day of our visit and is very nice-when open! There is also a weird rule that to enter the pool you need to purchase a swimming cap from behind reception for 3 euro each! Bar not open until 6pm-that’s if the bar man decides to turn up and the reception staff refused to serve us until he did turn up at around 7pm, staff also note down against your room number what you have bought from the bar-bizarre! No fridge or tea and coffee making facilities in the room Breakfast is awful-a few pastries, some coffee and watered down juice Wi-Fi non existent, you can get some signal if you sit by the pool-which as I stated is not always open and locked with a bike lock. I might add that I’ve never ever complained about a hotel we have ever stayed in around the world but I would hate for another family/group to have the same experience as us. This is allegedly classed as a 4*, it is a 2* at a push! Avoid, avoid, avoid!!!!!

This hotel claims to be 4 star ! It’s location is terrible. Well outside of Rome in the middle of nowhere. You’ll need to pay for taxis back and forth. The staff were terrible to deal with, not one of them helpful or even cracked a smile. We were charged 18 euros each for a “buffet” which consisted of two pots of cold pasta and bit of bread with cheese on it. The pool, sauna and gym which they supposedly have, were non existent. The beds were wooden boards with thin mats on top. The aircon is controlled by the reception area so we had no control when it was either too hot or too cold. Pillows were dreadful to sleep with. Dirty sheets. WiFi didn’t work. Avoid this place at all costs !!!!

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Very nice, interesting design hotel, located in the western area of ​​Rome and very close to the GRA. Characterised, as the name underlines, by being all black except for the light and very clean rooms, the impeccable staff are very welcoming, we will gladly return to enjoy the outdoor swimming pool which is also black.

I stayed at the black hotel for work together with about twenty people from the agency I work for. The rooms are large and clean and the staff attentive and courteous: Valentina in particular did her u**ost with sensitivity, professionalism and kindness in satisfying all our requests, even the sudden ones. We will definitely be back!

Hotel located about 15/20 minutes from Trastevere. Convenient to reach for those coming from outside. It is very clean and organised. Young and very kind staff. It also has a swimming pool and sauna, which unfortunately we could not enjoy since it will be open in a few days. Very quiet and relaxed place, the kitchen is also good.

It was the worst 4 star hotel I have ever been in. Non existent room cleaning, broken door, toilet lid off, broken shower, broken hair dryer and non working tv remote. We notified reception of this and we did not get any response. Very bad experience.

To avoid to banish! To close ! A shame ! Has so false advertising! Still ? And again this is only a summary Dirty room non-existent air conditioning in room 222 Swimming pool closed although it is the opening day and we have received an email that we could go to the swimming pool ….. Breakfast non-existent !!! !!! Dirty mattress…. And zero staff…. In short, I repeat myself to avoid running away does not even deserve the score of 1/5

Breakfast, arrived at 9 am nothing more at the buffet, coffee infects a roof in Italy, acidic fruit juice to wish, totally overwhelmed staff, the rooms which are worth 1 star the air conditioning which only works on request, shower worthy of the 50s, not clean and let's not talk about the swimming pool which is supposed to be open every day from 10am to 1pm and from 3pm to 7pm and which is closed this day because the lifeguard is sick...run away!