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Explore Guest Reviews of Hotels in Salvador

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Wyndham Salvador Hangar Aeroporto
4.2/570 Reviews
The Novotel Salvador Hangar Aeroporto best features are its location near the airport, newer facilities than most properties in Salvador, and it operates under the ACCOR hotel brand. Despite these advantages, I must report a unacceptable experience during my stay December 28th to 31st 2022 followed by deplorable managerial customer service in response to verified and documented service failures. I have reported these issues to my travel agency, my corporate travel unit, and my personal travel networks. As I discovered this property using Trip Advisor, I have decided to report this matter for the benefit of my fellow readers. I do not recommend this property for business travelers nor cultural tourism travelers (especially not those seeking afro-Brazilian tourism or those welcoming to the African diaspora). I share some reasons herein: • Unreliable Service: During my stay I experienced one major internet outage over six business hours, as well as minor room outages (less than 30 minutes) on each day of my stay. This hotel was advertised as catering to business travelers, but the hotel provided no updates when internet would be restored despite repeated requests. I did not receive any support to manage the disruption to my teleworking, and personnel were unable/unwilling to facilitate solutions (At one point, I was recommended to use the free internet of one of the shopping malls. Imagine carrying expensive computer equipment to what my taxi driver warned was a “high crime” area). Sadly, the ability of the reception staff to identify solutions was more unreliable than the internet service. • Poor Room Quality: This hotel advertises rooms of high standards of quality, and I am sure many receive good rooms. However, I received a room that was both substandard quality (bathroom sidings and interior furniture water damaged, door malfunction, refrigerator malfunction) and pollutted by the buildings HVAC exhaust being poorly designed, allowing exhaust to flow against rooms on the lower floor (high noise pollution noticeable when sleeping). I believe most guests do not have this experience, as the issue likely affects few rooms on the lower floors. However, when choosing this property, one must ask the question, how does the receptionist decide who receives these rooms which experience high dust inflow and high noise pollution (I have videos and photos available upon request). Why are some customers placed in quality rooms, and others assigned to substandard rooms (noting the hotel has standard room types based on bed requirements)? Why did this hotel property assume that one of their few afro-descendent customers would accept the worst room in the property? • Deplorable Managerial Level Customer Service: Upon checkout, a customer service representative noted my dissatisfaction with my hotel experience, and asked if I would be willing to receive inquires from hotel management the next business day. I did not have confidence in their customer service bu
Pousada Stella Tropical
4.1/530 Reviews
Stella Maris
Excellent place to spend with the family, quiet and pacified place, very close to the beach, many restaurants both on the beach during the day and around, markets and shops all very close, Ha is also very close to the airport that made our trip easier. A dress for all of the very charismatic and efficient hostel.
Best Western Salvador Hangar Aeroporto
4/578 Reviews
I would like to congratulate the bartender Danilo who makes a great caipirinha and knew how to communicate in my language, excellent service and good food, polite and efficient receptionists, clean and very tidy rooms.
Hotel Praia da Sereia
3.6/520 Reviews
Hotel antigo, decoração antiga porém é confortavel, bom café da manhã variado, roupa de cama limpa, ar condicionado funcionando, funcionários educados. Perto da praia, não de frente a praia. Mas o valor da diária é justo. Eu recomendo!!!
Catussaba Business Hotel
4/566 Reviews
Stella Maris
Good facilities, comfortable bed, beautiful leisure area, breakfast OK (sweet tape reserve)
Hotel Luar de Itapua
3.4/541 Reviews
Ficamos no hotel na noite de chegada e na de saída de Salvador. Fica a uns 12min do aeroporto. Em volta, há bastante comércio: mercado, bares, restaurantes e outras lojas. Problemas: 1) pegamos quarto sem janela; pela internet, não me parecia nada inconveniente para uma noite, já que as fotos tinham uma boa aparência e o quarto tem split, tela plana, frigobar, camas box e dicróicas. No entanto, o cheiro de esgoto, para não dizer de fezes, estava insuportável na primeira noite. Bobeamos em não pedir a troca, mas acho que não adiantaria, pois o o outro único quarto desse tipo é ao lado, e acho que o cheiro vinha dos ralos e/ou do basculante do banheiro e do quarto; mal dormimos; pedi um spray do tipo bom-ar, não tinham; pedi travesseiros extras, também não tinham; 2) na volta, pegamos o tal quarto do lado, maior, e que não tinha basculante; não sentimos o problema do cheiro; contudo, mal dormimos, pois ficamos nos coçando na cama. Os lençóis aparentavam terem sido lavados, e algumas camas tem capa de borracha embaixo. Mas dá pra perceber que a frequentação no hotel não é muito boa, e provavelmente a higiene debaixo dos finos lençóis e fronhas fica a desejar mesmo com os emborrachamentos (a cama em que uma das crianças dormiu não tinha a capa de borracha e foi a que mais gerou coceira). Detalhe: relatamos o problema do cheiro do primeiro dia, não nos ofereceram solução nenhuma, só escolher o outro quarto ao lado, o que fizemos por falta de alternativas (já estava tudo pago há semanas); 3) O banheiro tem um bom tamanho, pia de pedra e blindex, mas é feioso, não dão xampu, dão um sabonete tipo sabão, e no 2o dia achei uma calçola abandonada pendurada no basculante do box, meio pro lado de fora; 4) O barulho de música ao vivo é insuportável, mesmo com tudo fechado; cheguei a ir nos corredores comuns para fechar suas janelas; melhorou um pouco, mas continuou. Ainda tivemos de ligar para a portaria para pedir silêncio do quarto ao lado (o fedorento, do primeiro dia), onde dois casais confraternizavam aos berros. O palco de música ao vivo do bar do lado é literalmente grudado nas paredes do prédio. Do outro lado do hotel há outro bar com música ao vivo, e na sequência da praia, vários outros, todos tocando até tarde (nos hospedamos nos fins de semana); 5) Hotel sem segurança alguma, porta única sozinha que dá para a rua fica aberta até umas 22h; a vizinhança é bem esquisita, e a impressão que dá é que entra quem quer, a recepção é só no segundo piso, onde há o acesso para um consultório dentário independente, dali mesmo, da recepção (!); 6) Os atendentes, principalmente a mulher, que fica até o início da noite, são apáticos, para não dizer antipáticos, com certa má vontade. Pedi ao rapaz da madrugada para ver se liberavam alguns quitutes (frutas ou não perecíveis), já que não tomaríamos café da manhã no último dia, pois nosso voo sairia de madrugada. Embora houvesse cereais ali expostos à vista de todos, nos negaram o pedido, mesmo com crianças! Mesquinha

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