Holiday Inn Express & Suites San Antonio Medical-Six Flags

Asked for blankets 3 times… no one brought them. Called the front desk 3 times and the guy said he’s coming. Never came!! Hot water is not hot!! Didn’t know this hotel was so old!!!

No Hot water for the shower. We were not able to shower because there was not hot water in our room and the hotel did not move us to another room. Very upset

Good points: staff was very friendly and responsive, room was clean, accessibility features are very good. Some other points: pool wasn't clean, TP holder was dangling off the wall, shower water was tepid, the room needs darkening window coverings, bath sink cabinet paint is peeling at base and needs repair, floor lamp has rust stains on the base.

The place was good the area too. But when it came to showering the water was not hot. There was only room temp water. Which didn’t make it enjoyable

The staff was extremely nice and provided excellent customer service. We had an issue with ******* not conveying the order correctly. The staff communicated the issue and was able to accommodate us the next day. ******* also provided a refund for the error. The room was very clean, spacious, and comfortable. The bathroom doors were solid and did a good job blocking sound (No one wants to hear everything you do in the bathroom, even if they are family!). The breakfast was good with lots to choose from. If you don't like free hotel breakfast, the hotel is sandwiched between Cracker Barrel, Jim's, and Scooter's Coffee! There were a bunch of minor issues that are probably age-related. The filtered water fountain not working, one or both elevators not working, minor chips in the paint, and general wear and tear.

We booked this property for two nights. Upon arriving the facility didn’t look as inviting. It doesn’t help the building looks old nothing like the pictures. Many of the doors and walls have chipping occurring; the carpet in the hallways could use some cleaning. There were two elevators, but one was not working on the day of arrival. As we arrived in our room it smelled awful there was a lot of chipped furniture, and the toilet wasn’t even flushing. It looked more worn down than your average motel chain room. Went down immediately and was moved to another room. The second room also had chipped walls, but furniture was at a better state. The restroom smelled awfully. There was mold on the ceiling of the shower. By the second night the second elevator stopped working; we had already been taking the stairs since it was quicker. Yet, it made other guests go up and down the stairs causing a lot of commotion in the stairways and lobby. Honestly, as frequent guests to out of town tournaments this has been a first disappointment-will definitely consider reading reviews in other sites prior to booking online.

This property is pretty old and run down. Elevators were broken which isn’t a problem for my family except I witnessed a disabled veteran on his final two steps carrying his bag down. Not convenient for both elevators to be out. No hot water for shower. The staff was friendly and breakfast was good!

You guys gave us the wrong room and the staff fixs the problem if it wasn't for them we would've been stuck in a room with 1bed 1 couch 2 kids and 2 Adults

Our lights in our room kept goin on and off for some reason. Hard wood floors were not clean