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Located right outside Powell Street station of Bart if you’re traveling from airport in Bart then it’s very convenient The room is big enough to open and pack two big luggage Amenities were lacking though the tissue box is empty when I first get into the room and no slippers to be found in the room We asked concierge and they quickly placed new ones for us Toilet is quite old but generally it’s clean

Location of the hotel is good. As told, left side of the hotel is more safe than the right side as there are not many homeless people on the left side. The hotel provides daily cleaning and refills bath amenities automatically. The air conditioning is quite cool but can be adjusted, nevertheless, the blanket is not thick enough which slightly affected sleeping quality.

We chose this hotel because of the location for getting to the trolley, a Hop-on Hop-off tour stop, the local bus system, and the nearby BART system. For this it did not disappoint. The price is reasonable, and the hotel was very clean, and the staff was very friendly. From this, I digress. The noise level during the nights, was that a very loud level. All from external. Sirens, music, loud cars and trucks going by, garbage trucks in the middle of the night, quite a bit of yelling, and the like. Normal ear plugs did not help. If you stay here, you will need some heavy duty ear plugs. We get up earlier and the hotel lobby coffee was not ready ever before 7:00 a.m. there is coffee in the room, however if you need real creamer, you'll be out of luck until 7:00 approximately. Not a terrible review, just want people to be aware.

The front desk staff (Ben & Daimler) greeted me with HUGE smiles after a long flight. They offered me a much needed quiet room and even upgraded me to a beautiful suite. Complimentary wine tasting was going on in the lobby with live music. My room was beautiful and very clean. After unpacking, I realized I forgot toothpaste. I went downstairs on my way to dinner and asked the front desk if they had any extras, they brought it to my room along with an extra toothbrush while I was gone (amazing!). Great location. Walkable to so many restaurants. Will definitely stay again.

Excellent value for a great location. Room was clean and very spacious. Front desk were accommodating and helpful with a quick check-in and check-out. Breakfast had a good selection of different options and had no complaints. Overall would happily rebook and stay here again!

The location is convenient, the hotel has a strange smell, and the computer system is easy to break. We waited for a long time during the check-in. Finally, we did n’t get the room to ask the employee to open the door. Every time I went out, I had to wait for the employee to open the door again. Fortunately we only stayed for one night, and the room location rarely opened even a suitcase.

Very good hotel. Consistent Marriott standards. The supplementary gifts on the executive floor of the hotel add convenience and pleasure to the journey. In particular, the timely and friendly service of Ctrip's customer service is even more commendable.

I had a fantastic time at this hotel. I booked a fairmont exterior king room with a view. The room itself was nice but what I really liked was the walk in wardrobe and luxurious marble bathroom with his and hers sinks. Breakfast at the hotel and dinner in the Tonga room was also really good. Customer Service was top dollar. The only criticisms I would have are that:- 1) There was only one functioning lift from the main foyer to hotel rooms, 2) upon checking in a hold fee of $100 per night is placed on your debit/ credit card (only returnable 5-7 days after departure) and 3) some of the meals were overpriced, I was charged approx $55 for a medium sized pizza and bottle of water on one night. Overall, enjoyed my stay and would return.

It is very close to Union Square, the Municipal Square and the subway entrance. Take the subway directly to the airport. The transportation is convenient. The hotel guy has a warm service and upgraded the room for free. Although the room is old, it is clean. Very characteristic small hotel. There are a lot of homeless people in the street below, but it's safe. discount price.

I used to be a frequent guest at the W SF back when it was Starwood but had not visited since Marriott took over the W Brand. I did try and stay last year but before arriving I read that the restaurant was closed and I asked the hotel what they were doing as an alternative, but they had absolutely nothing for Platinum Breakfast (other than 1k points per stay which is a HUGE downgrade), so I opted for another hotel. I had high expectations for this stay as I had previously loved this hotel, but as a frequent traveler in Marriott brands and having one of their Highest Elite traveler statuses (and staying at W Brands lately), I knew service levels were still suffering post pandemic. Unfortunately, it started low right from the beginning. I had confirmed a Studio Suite in advance. When I arrived, I was given a corner room that almost seemed smaller than standard rooms (Room 2109). I inquired about upgrades to larger rooms, and I was told no, because it was a busy weekend, and nothing would be available. I checked on the app and saw that every room type was available for the length of my stay and beyond. I was basically DOWNGRADED. Once settling into the room, then I realized the major issues. Smaller rooms should be easier to clean, right? Well, this one not only had carpet stains, but I quickly found out that the ”Marriott Commitment to Clean” was actually a Commitment to Ignore. Not only were their stains on the carpet and dust and dirt in the windowsills, I found a previous guest's room keys sitting on the counter. Obviously, the room was just ”re-set” and not inspected or cleaned at all. I guess the promised sanitizing was out of the question. We then went to get some ice and noticed that the ice bucket was half filled with standing water. It was disgusting! Thats not the worst part, I then found a pair of women's ”play-style” lingerie slightly soiled sitting on the floor by the sofa. I mentioned the cleanliness issues to the Front Desk, but the representative simply stared at me and then asked if there was anything else I needed? I should have been a bit more insistent that they take it down, but I was so shocked I did not. The room setup, although smaller than what I wanted and pre-confirmed, was also not great. There is no storage at all other than the closet. There are no drawers at all or other places to keep clothes or anything else. If you have two suitcases, you are going to have to keep them out as there is no place to put them in the closet. Other than the Front Desk and Room Condition, we had a nice stay, although the Room is really what we paid for. The rest of the staff we interacted with were friendly and helpful. The breakfast staff were great, and the food was amazing! Kudos for them for sure! Actually, the only place I was every recognized or thanked for being a Marriott Elite was from the hostess at Breakfast. The bellhop was also quite nice and helpful when we checked-out and needed to store lugga