San Juan City Center Hyatt Place

The rooms were clean and tidy, and there was a swimming pool and gym. The hotel also offered a free shuttle bus that went to four different locations, which was quite convenient.

A frustrating experience. The breakfast was terrible. The cleanliness was poor, the wet areas were neglected and the service was subpar. Overall, the staff seemed unmotivated, tired, and at odds with each other. The quality of the beds was poor, and the housekeeping service was awful. The only redeeming feature of the hotel is its location, but for a Hyatt, the experience was far from pleasant.

The deposit was collected randomly, which caused me to pay twice. Ctrip had already collected the full rent, but they wanted to collect it again. I don't know how they communicated with each other. The room was of a suitable size, but the water temperature was unstable and had a bit of a fishy smell. The swimming pool was dirty because it was outdoors. The breakfast was good, and it was very cost-effective compared to the Sheraton opposite.

Clean, comfortable and cost-effective

The hotel is very expensive, almost 3000 RMB per night when we booked. Cleaning the room was very perfunctory. One day I called the waiter several times but no one cleaned it. The breakfast is very poor, a few levels worse than the domestic five-star hotel, and the breakfast is also at the level of the domestic three-star express hotel. The outdoor unit of the air conditioner is indoors, it is very noisy, and it needs to be turned off all night to sleep. Very average accommodation experience. Don't be fooled by the Hyatt brand.

Business trip is OK

吃飯和去機場都很方便