Hilton Oakland Airport

Great hotel very happy with the stay.😃

Nice lobby with friendly staff. The issue we encountered is that you have to pull the door handle upward to get in the room which is no problem other than they should tell you that when checking in so you do not have to go back to the reception to be given that instruction. The room was large and clean. A nice shower that a nice showerhead. the air conditioning system worked well and was quiet.

I chose to stay here because I have an early morning departure. Reviews said it was newly renovated and Hilton is a decent brand. It is also very close to the airport. Upon check-in I asked for a room close to the front. I was given a room on the second floor, across a bridge,and all the way at the end of the corridor. When I opened the door, the carpet was filthy. It looked like gum was stuck in it, and there were stains everywhere. There was also a bad smell, like warm pickles. I went back to the front desk and asked for another room. This time I was assigned a room just off the lobby on the first floor. Why wasn't I given this room in the first place? I requested something close. Bad start aside, the second room was better. I needed to drop my car at a nearby long term parking facility and the front desk clerk told me to call for the shuttle to pick me up. No sooner had I dropped off my car, the shuttle was there. The driver had radioed to say he was headed back, and the clerk asked him to stop and get me. I really appreciated it, very thoughtful. The driver was really nice. All in all, it is a mixed bag. I would give the property a 7 out of 10 for cleanliness and appearance. It does not look newly renovated. Overll, the staff were very nice aside from my original request being completely ignored and then accommodated.

The restroom wasn’t clean. We call the front desk at 1:30 am no answer for a load party. My wife and I have stayed here many times. You get a coffee maker but no water to make it.

There was trash left in the room. No cups, old carpeting, old paint, no face towels

The Hilton brand name and the photos included indicate that this should be a clean, maintained place to stay— it is not. Front desk staff was very kind and efficient but is the only single item I can say was good—or even acceptable—about this property. While surfaces of my room had been wiped down, nothing about my room felt clean: the carpet was stained in many spots, the window had handprints and drips all over it, there was no fitted sheet (just a flat sheet that did not cover the entirety of the mattress and had holes in it), one of two chairs had a large stain and hair in the bathtub. And then there was the smell: which was so overwhelmingly strong— a combination of old and new cigarettes and wet carpet. It was so strong, it was notable on my clothing and hair when I left the next morning. The elevator has a sign that is marked as out of order but a fellow traveler I was with was told it could be used: he did use it and said that the smell within was so unpleasant that he was gagging the entirety of his short ride. The halls were as unclean as the rooms, though some of the smell was masked by the signature Hilton scent. Finally, there was a very distinct feeling that it was unsafe. The gated entry, the notes on backs of room doors notifying that all cleaning staff had been equipped with panic buttons, and just general feeling all contributed to me feeling strongly compelled to leave. I honestly did not because I didnt want to go into common areas again.

My husband killed 2 small bugs. The carpet needs to be cleaned instead of just vacuum. The shuttle bus is supposed to be every 20 mins. We waited at the airport for 40. Called twice for them. Another individual had called also.

Receptionist we super friendly and nice. Got me check in and out quickly. Shuttle to airport made everything super smooth driver was nice as well and helped with bags.

Couldn’t find my booking then gave me an occupied room then told us breakfast ended at 10:30 when it was 10