Castaway Bay by Cedar Point Resorts

******* paperwork lists check in as 3pm. Upon arrival castaway bay staff informed us 4pm was check in. They said they couldn’t help what ******* told us. We did not receive our keys until after 5pm! I would have thought they would have at least made sure we check in on time. We finally had our room so my children could get changed and enjoy the pool. We thought the struggle was behind us. The next day we were in the waterpark for about an hour when they chased everyone out. They ran out of pool chemicals. They eventually let people back in to about half the park but the majority remained closed. In a two day trip we missed out on about half of our waterpark time because this facility is poorly managed. At check out I explained our terrible experience and asked for the managers email. They wouldn’t give it to me. They took my info and said they would call the following week to book us a complimentary stay. They never reached out. My co-worker that had a similar experience put it best “don’t waste your time go to great wolf lodge”

The water park was nice and perfect for our 2 1/2 year old. Water park was clean and seemed very safe. The hotel room was below average. The comforter on both beds was yellowish and stained. Two of our four bath towels and one wash cloth had dried blood on them. The bathroom ceiling and around the mirror had hair hanging from it likely from a blow dryer. The water park made it worth the $200 plus I paid, but I can see why its half the cost of Great Wolfe Lodge or Kalahari.

Stayed the day after Christmas and had a great time come back 2 weeks later water freezing experience was not like the last hard to say if we'll stay again

The place is as advertised. Waterpark is fantastic for little ones, teenagers might get bored quickly. Rooms are very spacious. Beds are a touch on the hard side and wish they had bigger/more pillows, very small pillows especially for a king sized bed

First the property price ok but heat broke employees not friendly almost rude except Starbucks pool area cold lifeguards rude and rooms not comfortable i will only go to great wolf or kalahari never come back again

So much fun so many things to do. The waterpark is amazing! Great water slides, wave pool, kiddie play area, water basketball jacuzzi and so much more. A fantastic place to take the kids for a family trip. The rooms are are upper clean even though the beds are on the small side. Don’t buy a pop out of the vending machine, there is no price listed but your card gets charged $5.50. We will definitely be back.

Staff was awesome !! Everything was clean !! This hotel catered to the kids very well !! We will definitely be back.

Very nice, good activities for the kids, staff was very helpful and everything was clean.

Overall, it was a good experience. My kids loved the waterpark and had a lot of fun. They were too little for most of the bigger slides. It was nice having access to the water park before check in and after check out. The room was pretty basic but clean. Didn’t like that it didn’t have carpet in the room. We only saw one of the costume characters. Check in process was pretty slow but staff was friendly.