Torre Melina, a Gran Meliá Hotel

Nice hotel!

Wow, What an amazing experience staying at This hotel Torre Melina. Everything was spectacular concierge, Reception, Dining options, And the shuttle to downtown The breakfast buffet was one of the best of experience in a very long time, Lots of options to choose from my niece is vegetarian, and she was very satisfied The rooms are amazing. The showers and the bed made it impossible for you to want to even leave your room. I was very surprised at how great the hotel was because some reviews stated otherwise I was here for a conference with my wife and niece and everyone of us afterwards regretted leaving as our stay was very satisfying I totally recommend staying at this hotel and I can’t wait to visit again Fidel

The hotel is amazing. Service staff is very nice. Restaurants serve good quality food at reasonable prices. Room cleanliness is very good. I recommend this hotel

Hotel has been refurbished this year and everything feels new. Lovely rooms with great amenities. Breakfast is fantastic. Freshly squeezed juices, nice coffee, eggs made to order, great buffet selection. Pool area nice too with lots of sunbeds. Staff all very friendly. Definitely recommend

Amazing staff. There was an issue with the booked room. The staff quickly fixed it! The Red Level was amazing and all of the extra perks were well worth the price! This site is so accomodating and beautiful! The only part was the gym and spa are still being finished so they are not available. The temporary gym was made available.

Unfortunately this is a hotel that is not yet up to the game. I arrived to the top line of the hotel, a Red Level room with two rooms. We were greeted in an excellent manner by Alejandro, the highlight of the hotel. The room was also very nice and well fitted. Nonetheless, there are several salient black spots in the operation: as other reviewers have mentioned, when you call all the lines for service request almost never do they answer (they have a special Red Level line which also they repeatedly did not answer). They offer 24 hour room service, but I had to wait one hour to finally get a response and when they deliver the food, the family lost a tour booked months in advance (no restaurant were opened at that time also and the tour was for 9 hours and we needed to eat). There were missing items in two room service orders. Also, on Saturday, after my kids were in the pool, when they came back there was no heat water. We called the reception and they confirmed there was a tecnical problem and had called a company for repairs (this seemed to be a recurring problem as another reviewer mentioned another time when this happened). Breakfast was included but they will charge fully if ordered by room service (other hotels charge a delivery fee but not all the items as if they were not included). We had ordered special transportation twice: one work but they other never showed up and there was no explanation. There is currently no spa and only a temporary gym with some machines.

The breakfast manager Jose Maria someone should tell him that he should be polite not to customers but to people generally and when it comes to small kids 5 minutes being late is not so important If it wasn’t for a girl named Tupee, at the service , with her smile she made our day here better . Thank u Tupee!

Stayed for 4 nights during a business trip. Property itself is nice and everything looks recently renovated. Room was spacious, WiFi worked well and breakfast was also good. There is construction going on during business hours, so if you have to work or rest during the day, it is very tough because of the noise. Gym is unacceptable for this type of property, only a few treadmills and very light weights. Service is subpar for the price, I was staying with a large group and they all complained about it. Contacting reception or room service is almost impossible, check-in/out always takes a long time, I asked for an iron for my room and they never brought it. Also the toiletries in my shower were never refueled during my stay. Overall, this property has potential but it is way too expensive for the type of service they offer.

Unprofessional and incompetent front desk staff. They messed up both my reservations, offered no apology and told me I should cancel my reservation if I was happy with the mistakes they made. I wasted so much time on my vacation trying to get this staff to fix their mistakes. The experience with this staff truly was the worst part of my whole trip. Avoid if you can.