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Best 4-star Hotels in Santa Cruz | Trip.com

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Hotel Solar BOM Jesus

Hotel Solar BOM Jesus

4.3/546 Reviews
The hotel is a nice place to stay. The people at the reception and in the restaurant are very helpful and friendly and the service was always good. The rooms are clean and comfortable. In the hotel, they had a delicious buffet for breakfast, which differed each morning. In the evening, there was a three course menu in which you could choose your main dish. The food was tasty. The hotel is located a few hundred meters from Santa Cruz, where you can find a couple restaurants and bars. We enjoyed our stay and we would defenitly recommend this place.
Vila Gale Santa Cruz

Vila Gale Santa Cruz

4.1/571 Reviews
We visited The Vila Gale in Santa Cruz earlier this month and had one of the most wonderful and relaxing holidays ever.... We were a little nervous before we went as there were a couple of negative reviews which were quite concerning, all we can say is please please just ignore them...in fact we were laughing with fellow guests just how ridiculous they were. The hotel itself is spotless, the staff are all without exception friendly, competent and extremely hard working... special mention to Christina and Katrina on reception, Sandra, Louisa and the lady with the big smile in the Restaurant and pool bar and Catrina in the Spa who helped make our holiday special as did all the staff.. The food in the restaurant was excellent, I am vegetarian and was never stuck for something to eat...yes, not everything is labelled but all you do is ask and the staff will advise...If you are staying for 7 days or over you can visit the Al a Carte restaurant....we definitely recommend! The spa and it's facilities again are spotless, you have to wear a swimming cap in the indoor pool but you can buy one from the hotel if you don't have one. Sandra Cruz is a beautiful quiet location with little shops and restaurants...all on the doorstep... We never go back to the same place twice but there is always a first..,we have booked a cheeky little week back there next month and are so looking forward to our visit
Hotel Roca Mar

Hotel Roca Mar

4.2/568 Reviews
This place is advertised as a 4-star establishment. It is very far from it. We stayed here for one night (double room 442) because we were stranded in Madeira (due to technical problems with the airplane). I'll mention the good things first: The reception staff were very friendly despite the fact that we arrived a full busload of people, tired from waiting at the airport the whole day. The view over the sea is spectacular. The bathroom was modern and functional with a good shower and nice big soft towels (always a big plus in my book). But that's all for the good parts. Roca Mar is a huge place without any charm whatsoever. It didn't help that the place was under renovation and parts of it looked like a construction site. But even if it had been in tip-top shape, it is just too big and completely lacking in character or charm. The buffet restaurant was unbelievable – it resembled most of all an enormous canteen without any decorations or plants or anything else to add a bit of ambience. The noise level and acoustics were atrocious. The bar area is the only place with a little more ambience but there are not many tables there and so most people have to sit in the very big main ”restaurant”. The food itself (dinner buffet and breakfast) was OK such as it was – not a big selection but it was edible. The staff did what they could and were friendly, but the place itself is horrible, I'm sorry to say. We only spent one night on account of being stranded after a nice week on Madeira so it was no big deal, but I shudder to think what it would be like to have booked more than a day there. The room itself was OK but dull and rather nondescript. It was cold and the aircon could not heat the room. There were blankets to put over the covers (we used them). There was no electric kettle and no tissue papers. Nothing available but the mere basics. The staff tried their best, but I really cannot recommend this hotel to anyone.
Hotel Riu Madeira - All Inclusive

Hotel Riu Madeira - All Inclusive

4.4/562 Reviews
Fantastic hotel! Location right by the ocean, free shuttle bus to the center of Funchal, ala carte themed restaurant, delicious food - varied and a lot of seafood, all inclusive works flawlessly - I don't know which sangria is better red or white. Rooms spotlessly clean functional large bathroom. In the evening, animations including Portuguese folklore - I greet Filip from the reception who stole the show :) Service at the highest level - If Madeira is for sure RIU. The view from the restaurant from the terrace is great. Not far from the hotel at the end of the boardwalk, you can go up the cliff off the trail.
Sentido Galosol

Sentido Galosol

4.3/549 Reviews
This hotel complex is beautiful!! It is clean, safe and the views from every corner are stunning. It started off a bit rough, as we arrived at 11pm and unfortunately only Luis was on duty. He really needs customer service training. We upgraded to a seaview room at a higher price so upon checkin I asked if our room was seaview. His reply was if “that is what you booked then you got it”. Our ac was not working and the room was boiling. Luis was not helpful at all. After seeing the room, we told him we booked a 28 metre room. And our room was tiny. His reply “i don’t carry a measuring tape, some rooms are big and some are small”. Anyway we gave up, unpacked and went to bed. In the morning, we went to reception and she was so helpful! She said the room we booked was not available but she could move us to Galomar. From then on our stay was amazing. We were slightly annoyed that we had to repack and move as we had to wait for the new room to be ready at 1pm. So we did lose a morning. Not ideal when we only had two full days there. Everything else was excellent. The restaurants, the pools and the room. Just a note that the LIDO area by the ocean is public. Meaning that you will not get chairs/umbrella at that level (unless you go super early). But there are more near the other pool. We loved the Galomar and highly recommend you get a seaview room there.
Hotel Cais da Oliveira

Hotel Cais da Oliveira

4.1/512 Reviews
We very much enjoyed our stay here. It’s part of a resort of three hotels that share the same facilities. We had two rooms both with a lovely sea view and balcony. The small kitchenette was basic and a tiny bit limited but ok for basic cooking. Only one room had a coffee machine. We only ate once in the main self-service restaurant which was enjoyable but slightly overpriced. We loved happy hour at the bar and also enjoyed the evening entertainment. All the staff were very helpful though the waiting time at reception could be long as there was generally only one person on the desk. We hired a car were able to park for free on the street outside the hotel and the hotel has a car park (€7.50/day). There are a few shops within walking distance. There are quite a few steps around the hotels though I think most areas are accessible by ramp or lift, but possibly not the pools. Thanks for a wonderful holiday.

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Local Travel Info

Highest PriceAU$1,479
Lowest PriceAU$90
Number of Reviews 607
Number of hotels101
Average Price(Weekday Night)AU$473
Average Price(Weekend Night)AU$482