Guest User
May 31, 2024
The overall feeling is good. Although it is the off-season, there are still many children. There is a fresh fragrance in the corridor, which is quite comfortable. The room facilities do not feel old. We live on the 7th floor and there is no obvious feeling of dampness. The housekeeping staff are also very good and will take the initiative to say hello when they meet. The breakfast is not bad. We went to Man Xi Lang for breakfast at around 9 o'clock the next day. There were adults and children. We almost couldn't find a seat. However, the taste of several restaurants for dinner was average. If you mind, you can go to the commercial street next to it. There are also Pizza Hut and KFC. However, the seafood buffet by the sea is not bad, and there are entertainment performances. The children are very engaged in watching them. There are many parent-child activities, but there is no reservation procedure, and there is no communication group for feedback of activity photos. You have to go to the site to sign up by yourself. Newcomers may not be able to find the place. It feels a bit messy. This is not as good as the Guoguang Howard Johnson where I stayed two days ago. I personally feel that the service space can be improved. Special praise Comment to the reservation department. When booking a room, I requested a high floor, quiet floor and good view (which was included in the full sea view I originally booked), but they directly rejected it. I remarked again that "we will try to arrange a suitable room if there is one", but they still rejected it and there was no telephone communication. I applied 4 times and they were rejected all the time. Finally, Ctrip's application channel was directly closed, which made me feel very uncomfortable. I called them and said they would try to arrange it if there was one, but they were reluctant to do so. In addition, although the arranged room faces the sea directly, it is very close to the building on the side, right next to the 90° corner on the side, and the rooms next to it can see it very clearly, so the privacy is not very good, and the view is not as good as the rooms on the side that are close to the sea. However, looking at the comments on Ctrip, many people who booked this room type were arranged in the middle of the building with a view of the sea. On the contrary, I made a note in advance and called them specifically to tell them, but they arranged it like this? I didn't feel very comfortable. The housekeeper who added me on WeChat was called "Second Area Housekeeper" and there was no specific name... But to be honest, it was my first time to bring my child to Sanya, and the overall feeling of Tianyu Hotel was still good. The children had a lot of fun. It is worth recommending. It's just that the service level and service awareness of some departments need to be improved!
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