Hotel Amália

Absolute disregard and disrespect for guests. It took me over an hour to check in, and I saw it happen to about 5 other guests while I was there, as the rooms weren't ready, despite the time. I was accommodated in a lower room, which was the only option, and the shower didn't have hot water, which led us to need to change rooms again, to an even lower one. Despite having insisted, they didn't give me any type of compensation and still marked the reservation as the show on Booking. Completely unprepared reception, as they were new employees, and had no autonomy to resolve problems or any supervision available (on a Saturday afternoon). I could write a much longer text detailing the inconveniences, as they were countless. I don't recommend it to anyone.

Good hosting. The recently renovated hotel, excellent location for using mass transportation. Cleaning: Excellent Maintenance: Excellent Bathroom: Very good Breakfast: Good Bed: Very Good Service: Excellent Value for money: Very good

Bad experience, reservation made and confirmed and they simply informed us that there was overbooking and they couldn't do anything, my family and I were left on the street. Absurd. They treated it as if it were normal, they didn't give me any assistance or show any concern.

I booked this hotel because the price was average, I didn't want to go through trouble or be poorly served. However, my assessment is of poor service in general, from everyone in the hotel administration. "Lost" Employees / Lack of Training and Communication. The only praise goes to the maid and the breakfast employee who keeps checking for missing items, etc. Otherwise, I only had a negative experience, it started with the wrong transaction and the machine charged me interest due to lack of information. When I asked if it could be paid in installments, they told me "oh, there is interest on the machine, normally it pays around 3 reais per installment, but it varies a lot, you know..." I thought I was unprepared. But I said the following, so we'll pay it in 2 installments and if it generates very high interest, I'll need you to cancel (reverse) the transaction so I can pay on credit in cash. And that's what happened, they charged me more than 100 reais in interest for a value of 900. When I saw the amount, I asked for a refund, but they were unable to do so due to a lack of knowledge of how to deal with the card machine. When I finally went to the room, I came across a problem with the flush, it was releasing water endlessly. I took my shower, packed my things and the reception called me at 1am. For me to go there and resolve the transaction problem because they needed my card to refund it. I went there, and nothing was done, there were two employees at that time and they barely knew how to use the Network's machine. They asked me to wait for the next day, or at the latest until the financial person comes back (????) The next day, nothing was done either, no one had the capacity to resolve it. And the financial would return just 1 day after my checkout. Finally, nothing has been resolved on this issue of undue interest, or rather, surprise. On the day of checkout, I called the reception and spoke to the Manager who was there at the time, called ROSE, she just brought me the excuse that the card machine support gave, that they would not be able to refund the transaction. I at least asked them to extend my checkout by two hours to accommodate the flight, at least they did that as a courtesy, however, I am there in the room with my girlfriend calmly at around 1pm on 04/09 and an employee suddenly opens the door , without knocking, to make the checklist. It was a huge embarrassment! After all the past inconvenience, at least giving me a courtesy, they still don't communicate and try to do the room checklist while we were both lying down... In short: HOTEL NOT RECOMMENDED, STAFF IN THE BUSINESS AND TREMENDOUS LACK OF COMMUNICATION.