Campanile Grenoble Nord - Saint EGRÈVE

I have been a fan of Campanile hotels in France for 20 years and have used them 4 or 6 times a year en route to/from home to gites. in recent years I have booked via the Campanile website and get a 10% member discount. In the last 12 months I have had 3 contracts set up via the website and accepted by the hotels that have then been broken, ie not honoured, by the hotel. My recent booking at Grenoble Nord exemplifies the issue. I had booked for one night, 2 people at the half -board rate at 126.72 Euros. Having driven for more than 6 hours, excluding breaks, to get there and looking forward to a brief rest before the evening meal we were told that the restaurant was closed! A booking made and confirmed by the hotel on 24th April had been broken. We didn't want to drive elsewhere to eat. I agreed a new contract for B&B with the staff member on duty at 87.41 euros - a derisory discount in terms of the poor service and broken contract. In the morning I went to pay and was told that a debit of 94.32 euros had alreasdy been made to my credit card. This debit was not discussed and not authorised by me - a scandalous behaviour. A helpful employee, not the manager, gave me the balnce I was owed from her own purse. I have met the same situation with 2 further Campanile bookings where somebody thinks a pizza and a plate of mainly grated carrot is a viable alternative to the restaurant and charged at the same rate as the self selection of hors d'ouvres or sweets buffets and a choice of main dishes. This is a totally unacceptable business practice by Campanile hotels, showing nothing but contempt for the customers. My solution - I am trying IBIS next time.

Was let down at this Campanile the evening meal was poor no buffet to enjoy

HOTEL VETUSTE, AUCUNE RENOVATION N'A ETE FAITE DEPUIS DES ANNEES chambre avec moquette, sale, qui sent la cigarette, et la literie abominable. La nouvelle directrice a pris note de mes remarques et va faire remonter l'info, afin qu'une amélioration soit effectuée à cet hotel, car il est bien placé.

The "lady" working at the reception was very unfriendly. I asked the price for a room, an then booked via ********** because it was cheaper and I'm taking part of the rewards program. Then she got so pissed off that she actually said in front of me (pretending to say it to herself and half to another customer at the bar): "Je deteste les gents comme ça!" - I hate people like this. Then she gave me the return money for the tax in the smallest coins (5 cents pieces) possible. Also, she made sure, that my room was furthest away from the parking and that my window would not face the parking so my motorbike would be unchecked for the night (we're talking Grenoble). There were other rooms available.

The staff had done their maximum for this terrible hotel. The room was smelly. The blanket was having smell of smoking. Lots of of dust and spider web at the rolling curtain. The toilet hole was dirty. Not sleeping well on the sagging mattress. The room telephone indicated that we can dial to reception but it was not working. No room make up service even we indicated this before we went out. The bread served at breakfast was terrible. The hotel was really lack of renovations since its opening and we had real bad experience there.