Tru by Hilton Stevensville St. Joseph

Great spot off the highway to stop in the middle of a lake effect snow storm!!! Extremely friendly staff!! Very clean and cozy studio like rooms with a nice change up with hardwood floors instead or conventional 70’s hotel carpet. Rooms could use microwaves but great otherwise. The best lobby I’ve ever seen in a hotel!!!

In general, it is a decent place with an OK breakfast. The regular rooms are a little cramped with an odd replacement for a closet. Our problem was with checking in, and the type of room we were initially given. Our reservation through ******* was for "2 Queen Beds, Accessible, Bathtub", but the initial room was hearing accessible (not very useful when you have someone in a wheelchair). It took 2 more room changes to finally get us in the correct type of room while we had to keep listening to the desk clerk blame the problem on *******. I talked to the manager the next morning about this, and he offered to refund the first night (while still blaming *******). I had to do this through *******, and when I messaged *******, the rep couldn't get the hotel manager on the phone and verify the compensation. The only option ended up being $30 in ******* bucks.

The front desk was polite and friendly. The breakfast was good. The only complaint was the bed. The mattress was rock hard. It felt like we were sleeping on a box spring. Other than the bed, it was a nice hotel to stay in.

These hotels are great. I am highly allergic to mold. I am so happy there are finally motels with no carpet. Thank you Tru! And the price is very affordable.

Room was very clean. Hotel seems to be quite new so everything is up to date. All staff that we encountered were friendly & helpful. Breakfast was good.

The air/heat blower was blowing cool air even when I had the heat on. There was no remote in my room for the tv, went downstairs to get one & that one didn’t work either. The mini refrigerator in the room hum’s loudly that I had to unplug it. Staff is nice.

Property is new construction. Good location right off highway. A lot of good eats nearby.