Guest User
May 28, 2024
Xenophobic hotel Deputy Duty Manager : Jude Donghyeon *****. Ruined holiday experience.
Take note!!! Room might have window. ****BUT the window is facing the wall of another wall (<1m away) without view at all****
I approached Mr. ***** to request a replacement room as the one I had booked, labeled as a 'Cityview' room, lacked any windows. Despite my explanation, Mr. ***** adamantly insisted that I had checked in late, using this as justification for the unavailability of other rooms. Furthermore, instead of addressing my concerns professionally, Mr. ***** proceeded to engage in a distressing confrontation that lasted for approximately 40 minutes.
During this altercation, Mr. ***** made several troubling remarks and actions, which I feel compelled to highlight:
Mr. ***** accused me of being a "scammer" to the hotel, and even went as far as to show me the 'official booking' on Agoda, claiming it did not guarantee a 'Cityview' room. He proceeded to disparage the booking agency, Trip.com, labeling them as "scammers."
Shockingly, Mr. ***** made derogatory remarks about my country, X, stating that "You from X are so disappointing to be a scammer." Such xenophobic comments have no place in the hospitality industry, especially coming from a hotel staff member.
Feeling threatened and unjustly accused, I requested assistance from Mr. ***** to involve the authorities by calling the police. However, he callously refused to provide any assistance, exacerbating the distressing situation.
The following morning, when I approached the front desk to check out, Mr. ***** was once again present. Despite my attempt to greet him politely with a "Good morning," he responded with a disdainful snort, further displaying his unprofessional conduct.
It is deeply concerning that an individual with such apparent xenophobic tendencies and a lack of temperament for managing guest relations holds a position of authority within your establishment. Mr. *****'s behavior not only tarnishes the reputation of Skypark Central but also undermines the trust and comfort of guests, particularly those from diverse backgrounds.