Guest User
January 31, 2023
This place could be amazing but it’s suffering from an identity crisis. It has no idea what sort of resort it wants to be: high end? …or family campsite? As a result it’s a veritable hotch potch of missed opportunities, profiteering and disappointments. It is not a place that represents good value in any shape or form, regardless which option you book. If looking for a charming chalet resort, you get this in part, but have the eyesore of motorhomes and caravans and tents on your doorstep. If you come for a wholesome down to Earth campsite experience, be prepared to pay-through-the-nose for access to basic facilities. (More on the laundry fiasco later.) Positives: The shop is one of the best stocked I have ever seen, with a good bakery section, and an amazing selection of well-being products, condiments and caravan accessories. Having said that we had no way of making Italian or German gas canisters compatible with our uk valves, suggesting few UK visitors (in fact we were the only ones). The location is delightful The food in the restaurant and the breakfasts are tasty albeit very expensive The playground is charming Negatives Deceptive marketing (“deals”) & website: the website is very glitzy and seductive although I should’ve known by the limited and selective photos and overall website navigation / lack of transparency that the resort is not all that it seemed. We had various conversations with the more open and genuine staff members and also some guests who agreed that the website is somewhat misleading and overselling itself. We had personal experience of this: We had actually pre-booked a 3-night minimum stay Gourmet Package online and then followed up with a phone call to confirm details. We specifically asked if it was half board, and they said that it was (and it was not). Equally there was an option on the website which appears to give great access to skiers with bespoke ski rooms and bathrooms for those with caravans (direct access to caravans) which is not actually the case at all and apparently (staff divulged that) there have been a number of people who have got to the resort expecting these particular things, only to be disappointed, much as we were. Restaurant booking & hours of service: when I called the resort pre-arrival I specifically asked if there was anything else that I needed to do before arrival (anything I needed to pre-book eg. spa / restaurant and they said no.) However upon checking in at 7 pm, we were told with a sorry shake of the head that we would need to book the restaurant for that very evening, despite being on a “Gourmet Package”. Nevertheless I went the few metres into the restaurant next to reception and asked to book supper for my family of five (assuming the booking was more of a formality than anything else) and was told that the restaurant was already fully booked! After some humming and hawing they reluctantly conceded and said they could fit us in late, and could we return at 8:45 and no ear