Legado Magdalena Hotel

A great hotel located in the old part of town. This is a boutique hotel with 26 rooms. We had a superior room located at the front of the hotel. The staff were very friendly and the breakfasts were excellent. We left before breakfast opened and they made up a picnic for us to take away. The room was spotless. It is handy for most things to see in Seville. The Plaza De Espana was a 20 minute walk. The Cathedral was less than 15 minutes. Note that there is some noise from the street if you have a room at the front. That is a very minor point and we would definitely stay here again.

We booked for three days at the end of May, without the possibility of cancellation. Unfortunately, one of us travellers is seriously ill, so we already know that we will not start the trip. Despite the longer time in advance and the notification that we cannot arrive for health reasons, the hotel is not willing to refund the price. That's how you earn double! What a pity. We were also denied the question of a voucher. We would have liked to have met the hotel, but should it come to a trip to Seville again, we would rather look for a more accommodating hotel (and of course pay attention to cancellable bookings ;) ).

My colleague and I recently stayed at Legado Magdalena Hotel in Sevilla for a conference, and it exceeded our expectations in many ways. The hotel's interior is both luxurious and stylish, creating a welcoming ambiance from the moment we stepped inside. The staff were incredibly friendly and accommodating throughout our stay, always going above and beyond to ensure our comfort. One of the highlights of our experience was the rooftop terrace, offering breathtaking views of the city and the perfect spot to unwind after a busy day. However, the true gem of our stay was the breakfast, served à la carte and very tasty. I had the pleasure of staying in a suite room, which was not only spacious but also boasted a bathroom that could rival any spa. The attention to detail and comfort in every aspect of the room made it a true haven during our visit. With its excellent location and impeccable amenities, I would not hesitate to return to Legado Magdalena Hotel for leisure purposes in the future. It truly exceeded our expectations and made our time in Sevilla unforgettable.

Beware when booking a non-refundable reservation online. Prepaid for 3 nights and due to plumbing issues, we left the hotel due to the unsanitary situation and could not get refunded even though the product/service (a clean room with working bathroom) was not delivered. We left the hotel the same day due to the rooms not functioning and didn’t want to keep checking into different rooms. Initially, the first issue was being placed in an ada room. We didn’t complain and proceeded to unpack. I jumped into the shower and noticed water coming out of the drain. The bathroom flooded and we were informed we could move to another room. We decided to book an upgraded suite (additional charge). We went out for the evening and returned later that night. Wife decided to take a bath. The suite bathroom started flooding from the toilet subsequent to the bath. We had unpacked and repacked twice in the same day and did not feel like playing which room will flood again game. It was late and we decided to leave due to the hotel problems. When asked for reimbursement while leaving, we were met by a firm I can’t reimburse you tactic (even though the individual charged us the upgrade for 3 nights). This seems ridiculous and a blatant lie from a hotel employee with the ability to charge their guests and use the system. When seeking reimbursement, the hotel would not reimburse even though they did not provide a safe or sanitary hotel room. We even agreed to upgrade to a suite and flooding occurred repeatedly. Having traveled from the states and unpacking then repacking while moving within the hotel on two separate rooms was enough. We left and checked into another hotel (no issues). The following day, we were informed by the hotel manager there was a plumbing issue but could not be reimbursed since it was a nonrefundable booking. They agreed to refund the upgrade charge as if it was a favor when we had not stayed at the hotel overnight or the remaining nights. We decided to cut our losses and never looked back. I then received an email that my booking was cancelled with a change of the 3 nights. Lesson learned. I guess ensure you book a refundable stay.