Vienna Hotel (Shanghai Nanjing Road Pedestrian Street)

Guests: 2 adults, 1 child (6 years old) Room type: King Bed (Double Bed) --- ⭐ Location: Absolutely Perfect The hotel is right next to Nanjing Road Pedestrian Street. M&M's, LEGO, and the Bund are just a short walk away. It's incredibly convenient for dining, shopping, and taking the subway. The area downstairs is lively, but we didn't find it noisy. However, if you're sensitive to noise, I recommend asking the hotel for a higher floor room in advance (their highest is the 6th floor). ⭐ Room: Small, but Clean The room isn't very large. After placing two suitcases and a stroller, it was pretty difficult to move around. One unique feature: the sink isn't inside the bathroom; it's right by the entrance on the right. If this bothers you, you might want to reconsider. We specifically asked the hotel staff, and if you want a larger room, they suggest the family room. The main differences are the location within the hotel and the size of the desk. If you're traveling with kids, I honestly recommend booking a family room directly. As for cleanliness, it was impeccable: · Towels were replaced daily, and they were the individually packaged, disposable kind. · A cleaner came to tidy up every day. · Water bottles were replenished daily. The hot water and air conditioning worked perfectly, no issues at all. ⭐ Service: Truly Worth Mentioning This was the most surprising aspect of our entire stay. We don't have Chinese phone numbers, and initially, we were worried about ordering food delivery or making purchases. However, the hotel staff were incredibly proactive in helping us. Not only was their attitude excellent, but they genuinely solved our problems: · Helped with food delivery: They used their own phones to order meals for us directly. · Helped buy a suitcase: On one occasion, we needed to buy a suitcase, and a supervisor named Ruan (阮) even used his personal account to order it for us. This level of service goes beyond "basic courtesy"; they were truly dedicated to helping guests. We arrived at the hotel past 1 AM, and the front desk quickly processed our check-in without any issues, even though we were using passports. Luggage storage was also smooth: On the day we went to Wuzhen, we left our large suitcases in the lobby. They tagged them, and we simply picked them up upon our return. There are many surveillance cameras throughout the hotel, making it feel quite secure. ⭐ Value for Money: No Breakfast, No Restaurant, but Location and Service Made Up for It This hotel doesn't offer breakfast or have a restaurant. While there are many dining options downstairs, the hotel itself doesn't provide breakfast. Considering the price, the location, and this level of service, it was very reasonable, even exceeding our expectations. --- ✅ In Summary If you want to stay near Nanjing Road and can accept a slightly smaller room, this hotel is definitely worth considering. Especially if you're traveling with children and don't have a Chinese phone number, their service will give you great peace of mind. However, for family trips, I recommend booking a family room directly.

The staff were warm and attentive, the hygiene was clean and tidy, and the environment was beautiful.

The staff were very welcoming and the surrounding environment is beautiful. Plus, it's conveniently located. I'm very satisfied.

Perfect for solo travelers! It's super convenient for getting around, and the luggage storage is a big plus.

The hotel service was great; they let me check out at 2 PM for free, which was really nice. The room was clean, and the facilities were good.

Facilities: Great Cleanliness: Clean and tidy Ambiance: Really liked it Service: Good service, very convenient to store luggage. Will stay again next time.

The location is excellent, very close to Nanjing Road Pedestrian Street, making shopping incredibly convenient. The service is attentive, and the staff are always willing to help guests with anything they need, which is really heartwarming. The room is tidy, hygienic, comfortable, and clean. Five-star rating!

Facilities: Well-equipped. Cleanliness: Spotless. Environment: Conveniently located near Nanjing Road Pedestrian Street, with plenty of restaurants nearby. Excellent transport links, close to the subway station and large shopping malls. Service: Excellent.

Great location, right by Nanjing Road Pedestrian Street. The First Food Store is just across the road, and the front desk service was excellent.