Hengshan Garden Hotel

Overall Review of Hengshan Garden Hotel 1. **Service:** - **Exceptional hospitality** – A dedicated butler adds guests on WeChat to share local tips and promptly handles any requests. - **Attentive staff** – The service team is not only professional but also stylish, with well-tailored uniforms. - **Thoughtful touches** – Guests receive a welcome gift (including a cute plush toy) and a luggage tag upon departure. 2. **Dining:** - **Nightly complimentary soup** – A different variety each day (though slightly too sweet—could use less sugar). - **Late-night supper service** – A pleasant surprise, making it great value since you can have breakfast, dinner, *and* supper at the hotel. - **Delicious dishes** – Standouts include the **vermicelli soup** and **sweet-sour white kidney beans with preserved plum**. - **Extensive breakfast buffet** – Rich selection, arguably better than some local restaurants in shnaghai (or maybe I just didn’t find the right spots). *Final Rating: ⭐⭐⭐⭐⭐ (5/5)** A special mention goes to **Manager Molly** for her **professionalism, warm service, and excellent English**, which greatly enhanced the experience. The **quality of both service and dining** fully deserves a perfect score. **P.S.** Attached is a photo of the hotel

I must express my dissatisfaction with the unprofessional conduct of the hotel staff. During the check-in process, the receptionist prioritized a phone call over assisting me, forcing me to seek service at another location. Unfortunately, the situation repeated itself, as the second staff member displayed similar discourtesy by failing to properly verify my identity and directing me to a different building. Upon arriving at the VIP building, I encountered a particularly rude staff member who made me wait while he engaged in an unprofessional phone conversation, casually discussing someone else’s account details in Shanghainese with another colleague. His demeanor and behavior demonstrated a lack of professionalism and courtesy, which was particularly disappointing given his senior position.

Great deal ! The room was spacious, modern and very clean. Good location with restaurants within 5min walk, very convenient to move around Shanghai.