Anonymous User
February 23, 2024
I don’t know what standards Ctrip uses to judge and define hotels and family hotels. This place, which is called a boutique hotel, doesn’t even have an obvious name brand sign at the door. It’s just a family hotel on the third floor of an office building. , we looked at the photos, home page introduction, and reviews on Ctrip and compared with all the boutique hotels in the same area, and chose to book. After arriving, we found out that it was not a boutique hotel, and it was not even related to a hotel, let alone a boutique hotel. , is actually an ordinary family hotel, with a dark environment, no soundproofing in the rooms, and all hardware facilities are aging, the air in the room is dirty, the curtains and pillow cores have an unpleasant smell, and the bed boards are uneven. Because I had a child with me, I looked at the front desk and said it was okay. The boss asked if he could take a look at the room. Since I was tired from traveling, I chose to trust him and didn’t check the room type. I took my luggage and entered the first room. But as soon as I sat down to rest, I couldn’t believe it. The smell got worse and worse, so I asked to change rooms. The waitress refused and said that we had passed the sheets and the next guest would give us a bad review. Aren't we guests? We didn't talk. We wanted to leave in just one night. It's not easy to do business. After changing rooms, I lay on the bed and it made a squeaking sound. The bed boards on both sides were slanted and the hand washing water was ice. It was really uncomfortable. At first glance, I hope that Ctrip can reposition the accommodation level and stop misleading other guests who want to choose this location. I also hope that the store can actively improve it. After all, the room pricing is similar to that of surrounding express hotels. Only by satisfying guests can the business prosper.
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