Anyiziran
September 29, 2022
The newly opened "luxury" hotel in Shuyang has far too little investment and actual results. I, a regular five-star reviewer like me, can’t help but write an experience review for your family, because there are too many photos, let’s write it in two paragraphs.
When you come to the lobby, the experience is very bad. The firelight of cutting steel bars coupled with the smell of burnt and decoration is also drunk. When I came to the front desk and handed in my ID card, the two receptionists in black suits were neither warm nor professional, saying that the room was not ready yet and asked me to wait. I glanced at the time at 3:25 p.m., and I was very puzzled. I checked in after 2:00, and arrived at the hotel after 2:00 according to the procedure. Why does your family keep customers waiting? Asked if there is another room, told my room has been arranged, can not be changed. Ten minutes before and after, I received the room card, and the attitude of the front hall really needs to be strengthened. From the lobby passage to the elevator room to the floor aisle, it is still full of decoration. Once you enter the room, you can see the dedication. But after observing it carefully, I will introduce to you what is called a divine assembly dish.
The 45-square-meter room is full of dust and stains. First, the time at the bedside of the room is wrong. There is dust on the two bedside tables, switches, air-conditioning panels, lamps, remote controls, desktops, and coffee table tops. and smudges. When I checked in, I said that I needed a non-smoking room. The receptionist in the front hall said that I would arrange for a non-smoking room. As a result, the table around the huge ashtray was full of soot. Are you kidding me? Besides, the quilt on the bed was dragged on the ground by both feet, the bedside lamp was crooked, the cushion of the sofa was also crooked, and the door of the small refrigerator was also crooked and stuck and could not be opened. The artificial marble on all the countertops is spliced, but the edges are not handled well, and many interfaces have raised parts, which are easy to hurt people.
Let's talk about the bathroom, not to mention dust, stains and water. There was a large footprint on the edge of the tub with water and some black stuff left in it, I was really shocked. The faucet is installed relatively backward, and the hand washing is basically close to the edge. The mouthwash cup is also not on the cup holder, the rim is touching the dusty box. There is a big smell around the toilet, there is a problem with the flush valve, and it makes a creaking sound when you pull it.
Who would live in a room like this? I called and chose the assistant manager in the lobby. The two staff members who came here were quite polite and much better than the two ladies in the front hall. I took them around and told me about the problems I found, but I was speechless. After apologizing, I changed them. a room. I said you guys have checked the room first and there is no problem, then take me there. After waiting for nearly half an hour, it is estimated that I booked two nights, they checked it carefully, and then accompanied me to the new room. Do you think it's over? No, this is just the beginning. Travelers, please take a look at the follow-up photos of the review.
Original TextTranslation provided by Google