I really wanted to give this hotel an excellent review and was planning to until we went down to breakfast. We came to this hotel after leaving another close hotel we had planned to stay at. We were pleasantly greeted by the woman at the counter and the hotel looked and smelled very nice. I didn't get the woman's name but she was very helpful and really went over and above to make us feel very welcome and well taken care of. Would have liked the pool to be open longer than 9. (this is the reason we didn't make reservations at this hotel when planning out trip. We had called, and when we heard the pool closed at 9 we went elsewhere. BUT we still ended up at this one) Beds were great and room was clean and quiet. Breakfast looked like it WAS spectacular. But only if you got there early apparently. We went down with half hour left of ”breakfast time”. Everything was gone and nothing was refilled. Empty bowls, drink pitchers, hot trays, etc. The kitchen staff was in the kitchen and did not make an appearance on their own at all. A few people asked them for things and when asked they obliged but only would refill what was asked of them. It did not seem that the problem was running out of items because they opened a bag of eggs upon request from a guest and made another pitcher of apple juice for another guest. Kitchen staff were not helpful or courteous at all and should have been out there refilling and cleaning as most other hotels do. Food was all over the floors and tables were not wiped ever. The beautiful unique dining area was trashed and staff did nothing. As the ending time for breakfast approached the staff was watching their clocks and the second the time changed they came out finally just to close the doors to the food. There were still guests sitting and eating at this time but the doors closed quickly with no notice. As soon as the doors closed it was obvious what the staff's mind was really on. Not helping guests but feeding themselves. Many staff members starting swarming in to eat. Suddenly it seemed there was food for all. But unfortunately not for the guests who were there in plenty of time to actually eat breakfast during the ”breakfast time”. I am really hoping that what we experienced was just an off day with rude staff who didn't want to serve their guests and that hopefully it is normally a very good breakfast. What could have been a great stay was ruined by the lazy rude staff at breakfast.
Outstanding
100 Reviews