Guest User
October 21, 2023
We really enjoyed our interaction with the respectable receptionist, Eren. His friendly and humorous nature instantly put us at ease. He even kindly offered us tea and allowed us to use the printer for our boarding passes. Such a welcoming attitude truly enhances the overall experience. However, this was our 6th stay at Leyanda Hotel since 2016, and we were disappointed with our experience in 2023. We noticed several areas where the hotel has regressed. First and foremost, the increased pricing didn't align with the value we received. Unfortunately, there were no perks or discounts offered for loyal customers, which was quite disheartening. The behaviour of the other receptionists during our stay was a stark contrast to Eren and our previous visits. They were rude, lacked basic manners, and seemed unwilling to assist with any of our requests. When we requested an extension of our stay at a discounted rate, we were quoted a higher price than what was available on ***********. One of the major letdowns was the breakfast. In previous years, it was a delightful spread with a wide variety of options. However, this time, it was notably limited, with an excessive focus on cheese and salad. While cheese can be enjoyable, we missed the variety of fruits, cakes, and hot items that were once offered. The use of large bowls instead of packaged jams and chocolate spreads made things messy and less appealing. Chipped tea cups were not expected, and the tea itself left much to be desired. It tasted like hot water and was clearly not brewed properly. Even the tea facilities in the room were lacking, with small disposable cups, unlike the proper tea cups found in most boutique hotels. Maintenance issues were prevalent throughout our room. One of the bedside lamps was missing. Additionally, a cupboard handle was also missing and it took a complaint to have one replaced. The bedside table had a broken glass, and a sharp edge posed a safety hazard. Finally, the shower gutter had a drainage problem, which resulted in water pooling during showers. It's our hope that these issues can be addressed to bring Leyanda Hotel back to the high standards we had experienced on our previous visits