Mandarin Oriental, Singapore

Positives - Consistent Fantastic Service from all staff - Complimentary free activities such as 20 min sidecar ride, 1 hour cycling tour etc… - Fans of M.O is great ( welcome amenity (I received chocolates), and a choice of 2 added privileges such as early check in, late check out (I was given 4pm check out), room upgrade (I got upgraded from deluxe room), and others) - Huge room (55 sq metres) - Extremely comfortable bed (must be the goose down bedding) - a couple of free items in the room such as tapping tapir sparking sofas, acqua panna mineral water, huge selection of complimentary soft drinks and beer in mini bar (for club room guests), fruits - media hub - usb bedside charging - good selection of cable tv channels - able to swivel tv - attention to detail in room (hdmi and audio cables provided in room) - very comfortable executive desk chair - Bathrobes super comfortable - bath salts provided for bath tub - Diptyque toiletries were lovely - decor and layout of room was nice too Negatives - Signs of ageing (hotel going to close for 6 months to renovate in March though) hence the negatives here may no longer be an issue after the refurbishment :) - bathtub is a little small - shower area is quite cramped too - tv does not allow chrome cast - tv size could be bigger (55 inch Samsung tv) - no Nespresso machine

The hotel has just closed for renovations but prior to this I had a wonderful time. The bedding was divine. The rooms with a view of the Marina Bay Sands were breathtaking. The service and on-site restaurants/bars were good. Breakfast was a massive, high-quality buffet. Amazing deal through Trip.

service was very good!! buffet breakfast had a great variety too and late checkout was offered.

The checkin was quick and hassle free. My family was offered lemonade drink at the front desk which was a pleasant surprise. We did not encountered it at other hotels that we check in for our staycation. Room was spacious, clean and the environment was good. We are impressed by the effort that the hotel put in to reduce the use of plastic. There was complimentary sparkling sofa bottled drink for the hotel guest which taste nice and refreshing. The melt cafe offers a good spread of the food and it is value for money. My children are happy with the food. The cafe staff was helpful and provided good service. I was shocked when I was greeted by my surname. The staff make an effort to remember the hotel guest name. Room service and house keeping deserve to be mentioned. They spare no effort to fulfil our requests. A simple request maybe for earl grey tea bags to housekeeping the room especially when there are children around.It can be really messy at times. May I make a suggestion if the hotel would look into the possibility of providing a Nespresso machine as most hotel do provide one.

Second stay at MO. Service was fantastic and staff were helpful as usual, and the front office manager, Mike was constantly checking with me to see that everything was going well.  The premier suite was large and spacious, with a good view of the city, on a high floor I enjoyed the bikecation very much, it was nice and convenient, and I managed to do quite a lot of cycling throughout my 2 days at the hotel without having to rent a bike from elsewhere. One suggestion that I thought could be better was perhaps to rent the bikes out later than 7pm? Understand the hotel stops at 7pm for various reasons, but the night view at Marina Bay is amazing and it would be nice to be able to cycle around the area at night Breakfast at Melt cafe was very good in terms of spread and quality , and the service staff, especially Nancy, was just as friendly, although they were all very professional. Mary-Ann from room service was also very helpful when we were a bit unsure with usage of the switches in the suite Their christmas dinner was also fantastic, the food was fresh and tasted good, and plates were cleared timely. I also enjoyed the food at the hotel lounge, especially during evening canapés. Just take note, if you are booking a club room, that the hotel adheres to the dress code very strictly and shorts are not allowed in the lounge, which is very cosy.  I say this because some hotels do not enforce the dress code. I was caught completely off-guard and did not bring any pants. The hotel, however, was kind enough to lend me one so that I could use the lounge. Would definitely return when the price is right. Moreso if they include the bicycles in a future package. It would also be nice if they could allow us to use the bikes later than 7pm to better appreciate the city's night view (and also as a sort of 'after dinner' cycle)