Guest User
January 31, 2023
Oh my, where to start ? Waded thru a line out the door of the office only to be told our reservation did not exist. Ok, maybe you could help ? No, not at all. The wait to register was 1 hour plus, desk has 2 computers, three clerks, but only one trying to check people in. The working clerk was constantly interrupted by the “desk manager” directing her attention elsewhere. Each check in took about 15-20 minutes as a result. The manager then told us to wade thru the line in “about an hour” and she would “try” to help us then, but she had to “try and “clean this up”, meaning move the out the door line. But did she use the other computer, no, of course not. So I booked a room at the hotel across the street, returned to tell her and ask if she could shuttle myself and my wife and our baggage across the square. No, she was the “only one who could drive “and she had to stand behind the clerk and offer comments and couldn’t leave until she “cleared this out” Meanwhile most of the people persistent enough to make it to the desk were being told that they had 2 rooms instead of the 3 they reserved, or a variation of why they were wrong. The supervisor did then tell us she could drive the van across the square with my wife and our luggage, again “maybe in an hour after I clear this out”. The transport would have taken 5 minutes and her absence would only have helped speed the process. So my wife and I lugged our bags across Totem square in the rain. As we left, the line remained out the door. If you are brave enough to try, I suggest daily calls to confirm your reservation for about a week before you arrive, and even then keep your fingers crossed and have an alternate plan in mind.