Comfort Inn & Suites Atlanta Smyrna

1. The place was just filthy. There was trash in the elevator on the floor, plus a yellow "Wet Floor" warning card hanging on one of the metal bars inside the elevator the whole three days I was there even though there was no noticeable wetness anywhere....this sign appeared to just live there permanently, 2. The carpet was dingy and smelly. The dingy moldy smell was especially more pronounced in the common-area carpets, e.g. hallways. * the carpet was also badly stained everywhere including the guestrooms. *The carpet, for the very least, could have been better vacuumed as they were visibly dusty throughout, but especially the corners near the baseboards. * The rooms and hallways smelled like cigarettes everywhere even though most guestroom doors had 'No Smoking' signs on the doors. 3. The room they first assigned me had a toilet that was not flushing AT ALL!!! *Additionally, the toilet handle was on, but it was facing the opposite direction (upside-down). This could have been why it was not flushing, but either way, shouldn't the rooms be checked before a guest is checked in? How can I be checked into a room with no working toilet? It was an eyesore! STAFFING ISSUES 4. The staff grossly lacked customer relations skills! Extremely rude! I would fire every single one of them. (a). When I first called the front desk to report the toilet issue (as soon as I put my bags down and did a walk-through), the lady was not apologetic at all. She said curtly "well, there i

Shower dripped valve broken was Chinese water torture trying to sleep, room did not feel clean and maintenance felt lacking.

The building smells of ****, not clean, and so many people smoke in front of the hotel. Breakfast is okay. Asked for an extra folded bed, and received one for 15 dollars per day when it opened, it had old dried food with a large live cockroach in that. Hallways smell of ****. But the front desk lady during the evening was a good person.

The place needs to be completely re done. Carpets were dirty in the halls and the hallway stunk. The people were friendly and approachable so they were not the issue but the place was old and worn.

The receptionist made my night. It had been a difficult drive and she was so personable.

Excellent service, amaxing hot water pressure and the bed was like sleeping on a cloud, the hotel was very quite, and Courtney at the front desk is the perfect example of customer service.

The first room was filthy, but thankfully a kind front desk clerk changed our room to a better one. The whole property was unkempt and unclean! Would never stay there again!

Access was great. But the property is run down, did not get housekeeping service until day 3 whwn we were ready to check out.

Last minute stay booked through *******. Staff was slow to check us in, rude in speaking & just not friendly. We would have went elsewhere if we booked directly. Breakfast was lacking and room smelled awful. We were So disappointed as we’ve stayed at other Comfort Inn & Suites with none of these issues.