Best Four Star Hotels in Southbank

1 night stay Perfect location 5min walk to flinders station crown. 7 eleven across the road. Holiday inn express as always very innovative room. Bathroom ideal with all amenities in pump bottles so plentiful supply. Friendly staff with fast checkin. Free breakfast was amazing Cerial toast latte juice scrambled egg sausage hash brown bacon. 10 out of 10

Maybe it was once nice but it has got so many issues with it and I highly recommend you look elsewhere. We stayed in a two bedroom one bathroom apartment and it was honestly the worst hotel we have ever stayed at. We were assigned room 2201W. Here are the issues we encountered during our four night stay. 1. Power outage on our last day with no back up generator for the entire building (both east and west). It’s 31 degrees outside so opening the doors is also not a smart option. Started at 9am and is already over 4 hours. As I have breastmilk in the fridge for my 3 month old, this is my worst nightmare. 2. Safe battery is low. Why hasn’t anyone changed it??? 3. Bathroom shower head plate is broken so water sprays at you un-uniformly and overall unpleasant. 4. Water drips out of the shower but the fall doesn’t go to the drain so the floor remains flooded. 5. Due to point number 4, the bottom of the bathroom door has expanded and the door does NOT close. It is so jammed that it feels like you’d break the handle trying to jam the latch in and back out. 6. Stupid placement of the microwave. You can’t open the microwave door more than 45 degrees. How on earth do you put a dinner plate in there??? 7. Missing cups/ mugs and glasses. 3 mugs, two short glasses, two tall glasses and odd numbered cutlery. Just fix it, for crying out loud! The top rack of the dishwasher was also broken making it difficult to pull in and out the middle rack. 8. Upon check in, we didn’t have any cleaning supplies such as dishwashing tablets, hand washing liquid for dishes or laundry powder. 9. Rooms are so tiny. Don’t expect to be able to open your medium sized luggages inside your room. We kept our two in the so called living space instead. 10. Generally upkeep is not there. Walls have visible stains and grime from previous guests. The whole place just overall felt really really filthy. 11. Not family friendly either. There is a flight of stairs at the entry and no ramp. There is a wheelchair elevator to the side which takes way too long to operate with a crying baby. If you’re on your own, be prepared to lift you pram up or hope a Good Samaritan can help you because the hotel staff won’t. Clearly there are issues within management and housekeeping. I sense laziness and lack of hospitality understanding is to blame. STAY ELSEWHERE!!!

The hotel is situated in a prime location within walking distance of the shops and laneways in the city. The AC and the hari dryer in the first room did not work. The staff moved us into another room, but we had to pack everything we unpacked and resettle in again. These basic amenities should be checked prior to letting the room. The second room we were moved into had lots of hair/ fur on the carpet. We only noticed it the next day and was fed up by then as we were checking out in a few more hours.

Excellent apartment.Great staff and service.Nothing too much trouble.Very clean and well maintained common areas.Reception a very welcoming space. Staff very friendly, confident and efficient. Perfect location for Southbank,the City and attractions. Would highly recommend.

Although it was originally designed for a hotel near the concert venue, it was unexpectedly found to be very close to the CBD. The hotel is a tram stop for five minutes, very convenient, and there are also 711 convenience stores nearby. It may be because of the nearby decoration + I was the road idiot at the beginning to find the wrong, but after finding the right place, I found the lobby feels good! The staff is very nice, the room is comfortable and beautiful, the facilities are complete and the heating is adequate. Slippers and toothbrushes need to be brought. Towels and beds are changed every day. Breakfast needs to be added, and you will be asked if you need a parking space. It is also very good to mention the safety of the hotel. The elevator needs to be swiped to pick up the floor keys. With a photo of my sister and my geese. I will choose here later.

The location is good and convenient for traveling. It takes 2 minutes to walk to the entertainment city through the overpass, 5 minutes to the river, and 10 minutes to the free tram station. The hotel is quite satisfactory, equivalent to a domestic four-star hotel. There is a smoking area and even the elevators have Chinese translation.

The foyer was different with check in on 7th floor…got upgraded as I was a member (forgot I was) 18th floor great size room and view…room super clean and new…right next to convention centre which was good for the wine and food festival. Had dinner in our room great price and very nice…sirloin steak and the burger plus dessert…paid $50 extra for parking and breakfast…brekkie was superb…fresh and choose what u would like…we will be back

Todo perfecto, la atención al cliente fue la mejor. Siempre fueron muy amables conmigo, sobretodo Zuri. Ella hizo la diferencia en mi estancia y sobretodo me dio buenos consejos y estuvo atenta a todo. Zuri hizo que mi estancia en Melbourne fuera imoresionante. El desayuno estuvo delicioso y las habitaciones muy cómodas. Recomiendo este hotel bastante.

Good location, convenient to go anywhere. The commercial music downstairs in the evening is a bit noisy, probably after 22:00. It’s very convenient to eat, leaving it. On the night of arrival, because the plane got late late, the hotel reception was off work at 20:00, but I met two foreign guys to help me solve the check in, and also guided me to the door of the room. Really feel that everything is beautiful and harmonious

Location, cleanliness, and facilities in this hotel were very good, though the staff weren't very friendly they helped me whenever I had a concern or a request making things lot easy. Yes Optus couldn't get any network on my iphone, I couldn't use any mobile data or do hot spot. There were only two lifts, and long wait for lift is a disappointment particularly on busy days, and the lifts were also very cramped when there were more traffic. There isn't a computer desk or a computer chair, so if you travel for business it hurts your back.The dining chairs were also pretty ordinary for the Oaks brand. Location is the best for public transport or simply roaming around the Yarra river and southbank, flinders street is a short walk from the apartment. The apartment in general was very clean, and the amenities were also very good, bed and bathroom were neat too.