Best Spa Hotel in Southfield

The room was fine. Clean. They weren’t able to grant most of the requests that we put in for. We were also overcharged for our stay and the front desk lady couldn’t explain why. They I was also asked to put down $60 more for incidentals on top of the overcharge. No too fond of that. I ordered room service and half of my order was missing and I had to call again two additional times. I would recommend dining downstairs. It’s a lot cheaper and better experience.

Love the stay the ppl where nice an service was well 👌 would stay again soon

The overall facilities of the hotel are very good, warm and comfortable, breakfast and service are very good, it is a little distance from the airport, if you are closer to where you are going, then you can recommend it.

my family and I spent one night at a quality inn in Southfield Mi the staff were nice the room was immaculate perfect location, i felt i won a mega million lottery i saw a Big boy restaurant on the other side of the road, 0.2 miles ( that was another story). Now every restaurant or hotel i visit, i want to make it better with my suggestion; the sign in the front of the hotel says ( hot breakfast) that is very good, but the reality is the waffle is the only ( Hot) now, if they put ( scrambled eggs) ( boiled eggs hot, not cold), that will be better, and if they put ( slices of turkey or ham ) and half of the bananas, that will be excellent ( hot and continental breakfast)

The hotel is incredibly clean all over, but I have to give a shout out to two employees that impacted my stay. I witnessed Kim de-escalate a situation with a guest in such a professional manner that it should be applauded. After operating our company business out of their meeting room, I encountered a man willing to work the night shift. His name is Raymone, he had kind eyes and a level of hospitality that should be recognized. The rooms are of good size, the beds are comfortable, and the overall experience at this hotel should be acknowledged. Thank you guys. Keep up the good work.

The building it self is in great shape. The rooms are beautiful and well adorned. Thats where the positive stay ends. The staff is the opposite of friendly and welcoming. When checking in the front desk clerk (shawn?) was very short and rude to my co worker telling him he booked my room wrong and caused him unneeded work. The next day the same man started talking back to a lady that was staying in the hotel. She asked for a trash bag and than another because they are not servicing the rooms because of covid. All my other experience with the staff have been uninviting. Seem to be troubling them to look up from there phones. On my check in day I asked the front desk to address a concern in my room. My smoke detectors (2) have been ripped of the ceiling and covered in a trash bag. 4 days later and 2 times a day I have notified the front desk and been told someone is on there way to fix and no one has done so. My room smells both of cigarettes and ****. Nothing has been done. My last night of my stay the the smoked Alarm went off at 11pm probably because of the hase that fills the hallway from all the **** smoke billowing fromm the smoke free rooms.

It was a nice stay for me and brothers, we came for family party, it was spacious, neat and clean, quiet neighborhood, my eldest brother was staying at best Western, he came to our room and said it was better than where he was staying by far, you guys should keep it up

With a stay at Detroit Marriott Southfield in Southfield, you'll be in the business district, within a 10-minute drive of Detroit Zoo and DMC Sinai-Grace Hospital. This hotel is 14.4 mi (23.2 km) from Suburban Collection Showplace and 16.8 mi (27 km) from Oakland University.Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily for a fee.Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Southfield? This hotel has 4283 square feet (398 square meters) of space consisting of conference space and 4 meeting rooms. Free self parking is available onsite.Stay in one of 226 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Partially open bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided on request.

Despite my experiences, during my stay, I still rated it a 4 because the manager on duty and the front desk staff were helpful and very friendly. Always a smile! Good - Room was clean. TV was a decent size and worked. I got my high floor request. Breakfast was fabulous on Friday morning. I did did not ever have to wait long for the elevator. Maintenance came very quickly when requested. Always provided towels when asked. Customer service from manager on duty ( I apologize that I do not remember her name) and front desk staff was excellent. Bad - None of the pepper shakers in the eating area worked; the Saturday and Sunday breakfast was not good at all - I do not eat pork and despite having the option of Turkey bacon on Friday, they said they do not serve that on Saturday and Sunday. That was a shocker for me that they did not support those with dietary requirements. I included breakfast in my stay so it would have been good to have other options than just scrambled eggs and carbs. Ugly - The water was shut off with no warning or communication for at least two hours which caused us to miss an appointment. Water did not drain in the bathtub so maintenance had to come and fix it and the water came out brown and dirty of course when it came back on. I completely understood that a water leak is out of your control but maybe consider putting a robocall system to rooms or at least send a message through Hilton Honors app. How would you communicate to visitors if there was an emergency? That’s the part that worried me. The room next door was having a party until early hours of the morning with loud music and banging. I am not a complainer or cause any problems and I didn’t want to be a Debbie Downer Downer so I blocked it out and put the tv on. I was tired so I eventually fell asleep. Much of the bad and ugly will most likely not affect everyone on the average stay.