This is an old hotel and not suit the 5 star rating for it.
Pros :
*able to check in early without charge with the kindness of the receptionist at that time. If not, MYR50 for early check in need to be paid
*the cook for the breakfast is good but if they would add up another menu on it, would be perfect
Cons:
*the moment i came into the room, it is not stunning, it is kind of shocking. I am travelling from the south of Malaysia (about 700++km) and this is such a dissapoin**ent to see the condition of the room. Dusty, there is no sign of proper maintenance on that room. Not sure if my bedsheet been change from last occupant.
*Lobby just look like 2 star hotel
*the amenities such kidsworld, public swimming pool, karaoke room and others are very poor. In other word, creeoy. Dont expect more
*pool inside the room is muddy, there no sign of proper maintenance. I think twice to jump in the pool with my children. The chlorine is too strong.
*lift is too old to carry people, look like they are about to die😂
The good things is, no charlie/rove beetle found! Thank god!
Lexis group should figure out something to improve all these gaps, otherwise it will be an abandoned building a few years later