Hotel Castello

I booked a 3-night stay well in advance, receiving confirmation for an annexe under the same conditions as the rooms inside the structure, which I said were all sold out at the time. Upon arrival, which I confirmed the day before, the annex was not available due to work in progress, and I was given a room on the ground floor. I then asked the courtesy of maintaining that accommodation for all three nights, to avoid having to unpack and repack my bags, but I was denied due to unavailability in the days to come. The next day, after having jumped several times during the night due to using the toilet in the neighbor's room - but it seemed like it was in ours - we were woken up before 7. The three rooms on the ground floor are in fact located in front of the reception, next to the 'lift and on the path bar/breakfast room, with imaginable traffic and bustle. Furthermore, the elevator stops, complete with an alarm buzzer and dialogues, inevitably loud, with those locked inside in the meantime. Happy to change accommodation at this point, in the afternoon we have access to the annex which is also very clean, but very humid, with almost wet sheets. Upon our complaints we were moved to another annex, also located under the main building and not far from a sort of garage, but a little more exposed to the sun. Since there is an air conditioner, I ask for the relevant remote control to use the dehumidification function, but the appliance is defined as not yet working. We therefore sleep in pajamas, wool sweaters, sheets, wool blanket and bedspread to combat the aforementioned humidity. The next day a nice visit to Siena refreshes us and on our return we plan a short nap before dinner. As soon as we lie in bed, however, the concert of tables being moved in the restaurant, located right above us, begins, so we anticipate dinner there, which is quite good. The next day we leave again, with the beauty of the Sienese hills in our hearts and the humidity of the Castle in our bodies and clothes packed back into our suitcases. Important observations: 1) Friends who were with us in rooms on the first and second floors did not have our problems. 2) The staff, except for one person, were always very kind and helpful. 3) The breakfast cakes were very good 4) The rooms were clean 5) Undoubtedly the property or whoever manages it or whoever is responsible for it cannot fail to know that the rooms on the ground floor are too noisy and that the annexes, as evidenced by the humidity of lifts on the external and internal walls, despite the recent repainting of the walls, are not healthy. We are aware that when it rains a lot the microclimate cannot be dry, but it must be healthy out of obligation and respect for the customer.

It's not a fancy hotel, it only has three advantages: cost and location and the super kindness of the staff. Then...room repainted but ZERO bathroom maintenance...towel rack detached...shower hose rusty and dilapidated...noisy party-type bathroom fan of the village... in short... with little expense it could all be sorted out.... it's a real shame Breakfast cakes left out in the open (they must be covered) some hard others not fresh. Decent choice of croissants. Industrial cold cuts (the square ones) in short... Should we go back? Meh....same price I would try something else....

Unpretentious place, clean, average bed, only drawback bathroom without window and a poorly assorted breakfast. Those who want to relax are certainly the right place because it is very quiet. Staff polite and friendly to customer needs and mini bar provided.

We stayed for two nights through Wonderbox. We had a great time, friendly and courteous staff, the hotel is very clean and the breakfast was very good, both for those who eat sweet (homemade croissants and cakes) and for those who eat salty (cold cuts, cheeses, eggs, canapés and sandwiches). ). Our room overlooked the Sienese hills and during the sunset there is a breathtaking view. The hotel restaurant is also excellent. Straconsigliato for those who want a base to visit the attractions of the place.