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Posted on Dec 12, 2024
Guest User
This is a very worthwhile hotel. It can be said to be the highlight of the entire trip to Morocco. Each room is an independent Riad courtyard. The service is friendly but not overly enthusiastic. Except for the average food, the environment can be said to be impeccable. Marrakech is actually quite dirty and messy as a whole. The inside and outside of the hotel can be said to be two different worlds. If I come to Marrakech next time, I will still consider staying here!
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Price per night from:HK$8,142
Posted on Jan 23, 2024
Guest User
The service is very good. You can go to the spa and soak in the hot springs. The service attitude is very good. Most of the staff can speak English.
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Price per night from:HK$4,565
Posted on Jan 31, 2026
Guest User
Stayed at Riad Mama for 5 days and 4 nights, and it was an unforgettable experience.
The riad itself is beautiful and tastefully decorated, but what truly made the stay exceptional were the people and their outstanding service. Dunya went above and beyond, helping me with my large luggage to the lobby and keeping my room spotless at all times. Farid prepared Moroccan tea for me on my first night on the rooftop and generously shared great restaurant recommendations. Nour, the director, and her sister greeted me with warm smiles every time they saw me and provided truly fantastic service.
They offered warm, genuine hospitality and consistently went the extra mile to make sure I was comfortable and well taken care of. I genuinely felt like a welcomed guest rather than a tourist. When I unfortunately had food poisoning on my second day and didn’t leave my room at all, they noticed and checked on me to make sure I was okay. That level of care meant so much to me. Lastly, the riad itself is literally just 2–4 minutes away from Jemaa el-Fnaa and the Medina, which made getting around incredibly easy. I would definitely come back again without hesitation. Thank you Riad Mama! I can’t recommend Riad Mama enough this is hospitality at its finest. The rooftop view facing Koutoubia mosque.
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Price per night from:HK$826
Posted on Aug 23, 2025|Superior Twin Room With View
Guest UserA wonderful experience, very accommodating. Very helpful and polite. A great location, breakfast was very good. Housemaid was excellent x Overall a lovely experience and stay. The pools were great, lovely selection of food and drinks.
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Price per night from:HK$1,441
Posted on Feb 1, 2026|Prestige King Room With Pool View
Guest UserSorry for the long review, but I wanted to be as informative as possible and share the information I would have liked to know before booking.
This was my 5th trip to Marrakesh and my first stay at Savoy Le Grand. I was quite nervous booking after reading some negative reviews, but overall I had a very pleasant experience.
From the moment we stepped out of the taxi, we were warmly welcomed by Salah (concierge) and the Moroccan tea man in reception. From check-in to check-out (4 days later), all staff were friendly, welcoming, and helpful. Everyone we encountered spoke Arabic, French, and English, which made communication very easy.
The foyer is beautiful, and the grounds are extremely well cared for—even more beautiful than expected. That said, there is ongoing construction and upgrades, which are not mentioned on the website. This is currently their quiet season, and the main construction is above the reception building, which is being extended upwards. Noise started daily around 9:15am, drilling around 9:38am, and finished around 6:30pm. Estimated completion is 1 May 2026. If you request a room near the second smaller pool, the noise is much less noticeable. The noise is louder and echoes more around the main pool due to the square layout.
The hotel has four pools: two outdoor and two indoor. One indoor pool is heated and includes jacuzzi jets. There is also an additional indoor jacuzzi at the spa, charged at MAD 250 per person for one hour.
There are three à la carte restaurants on site: Moroccan, International, and Italian. Directly outside the hotel are a supermarket, Paul, Chilli’s, and Papa John’s. Please note that outside food is not allowed inside the hotel. There is an ATM in reception and direct access to Menara Mall, which closes at 10pm.
Special thanks to Nabil at reception, who did an excellent job checking us in. He listened carefully to my needs and arranged early check-in to a ground-floor room close to the restaurants, spa, and gym, with a garden and pool view. Soundproofing from the pool area was good, although hallway noise does travel. The grounds are beautiful, but the ground-floor rooms occasionally had a sewage smell, which I’ve also experienced at other Moroccan hotels.
We did experience a few issues with our first room (heating not working, leaking fridge, slow-draining sink). Without us needing to complain, Soukayna from guest relations came first thing the next morning and immediately arranged for us to move to a beautiful suite. This level of customer service, care, and attentiveness is exactly what you expect from a 5-star hotel. In the evening there’s live entertainment music in the bar and outside a light & water fountain display.
The suite was stunning—very spacious, with a separate living area, two balconies, lots of storage, mini fridge, large sofa, king-size bed, two TVs, kettle, coffee machine, safe, bathrobes and slippers. The bathroom had two sinks (standard rooms have one), plenty of toiletries (no washcloths), a large shower with both handheld and waterfall options, and excellent water pressure. There wasn’t much space to hang items, and there is a bidet hose beside the toilet. Thank you to the head cleaning lady for the final touches and maintaining a high standard of cleanliness.
I’d like to thank all the staff for providing us with a wonderful stay. I love the Moroccan people—they are humble, kind, and always willing to help. Despite the construction, I achieved my goal of relaxation and a short break. This is now my new favourite hotel in Marrakesh, and I will definitely return and recommend it to friends and family
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Price per night from:HK$1,527
Posted on Jan 9, 2026
mskmr95624
The interior is just as beautiful and colorful as pictured. I really appreciated the mineral water and the powerful hairdryer in the room. Breakfast was also incredibly delicious.
However, the area around the riad isn't the safest, and there are scammers lingering around offering directions. If you're a woman traveling alone, I'd advise being cautious when moving around. It's also quite a distance to various tourist attractions.
I also had a massage, which was excellent. Every staff member was very attentive and helpful.
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Price per night from:HK$655
Posted on Oct 12, 2025|Basic Double Room
Guest UserThe staff were very warm and friendly, and I felt at ease. The room was spacious and I felt safe and secure.
I arrived late at night, so I was a little worried about walking down the deserted alleys, but it turned out to be a good thing as there was a lot of police presence in the area.
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Price per night from:HK$194
Posted on Feb 11, 2025
TOMOMI
I found this when I was looking for an all-inclusive hotel with a bathtub.
It took about 20 minutes by taxi from the city by 80MAD.
The taxi from the hotel to the city is 150MAD.
There is also a hotel shuttle bus to the city, but one way is one person 15MAD, the time is also decided, and the reservation is filled on the day, so we recommend using a taxi.
The staff at the bar counter and restaurant were all very friendly and the work was very friendly.
Amenities are not all slippers, toothbrushes, bathrobes, etc.
Also, since the power supply is European specification, I bought a transformer at 80MAD at a shop in the hotel.
The restaurant venue was buffet style for breakfast, lunch and dinner, and all the wine was white, rose and red.
From the Japanese sense, this facility and service cannot be available at this price, so if you have room for the schedule, I recommend staying once.
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Price per night from:HK$1,918
Posted on Dec 27, 2025
Dawnie
I booked this hotel especially as a keen fitness enthusiast, I liked the photos of the gym on the trip.com site and wanted to keep up with my running and weight training. On arrival I was told there hadn’t been a gym there for a long time (years). This wasn’t a good start.
The receptionists change often at the hotel and they make a big difference when we needed help. A few of the receptionists spoke excellent English and were so helpful. For example, a tour bus didn’t arrive one morning and the receptionist phoned the tour operator and was really helpful. I wish they had all spoken good English as it was quite stressful at times to understand them and versa versa.
The rooms are in need of some TLC and an upgrade. Considering the entrance of the hotel looks so nice, the rooms are quite dismal. However, there was hot water for showers and the rooms were mostly cleaned each day.
The breakfast was great with lots of choice and western options as well as Moroccan offerings. The chefs make omelette to request and another lady made delicious flat bread fresh in the morning.
The photo is a view from our room.
The staff at the hotel were friendly and welcoming which we found is typical of Moroccan people, genuinely nice people overall.
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Price per night from:HK$477
Posted on Feb 4, 2026
Guest User
The staff were very helpful and attentive. The breakfast was generous and varied, with something for everyone, and the cleanliness was impeccable.
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Price per night from:HK$347