Spa Hotels in Bacolod

"I booked seven rooms for a night for my family and relatives, totaling 20 people. Before our stay, I tried reaching out to the hotel through email, phone calls, and a third-party booking app, but I couldn’t get any responses. I only received an automatic reply saying they were unavailable and suggested I try again later. On the day of our check-in, I called the hotel around 2 PM to confirm our late arrival since we had a day tour planned. Thankfully, they answered and noted our late check-in. When we arrived around 6 or 7 PM, everything went smoothly, and they accommodated us on the same floor, which was great! The hotel provided basic amenities, but we noticed there were no bottled waters in the rooms. Some relatives were uncomfortable using the water dispenser located outside the rooms, which made it a bit inconvenient. We understand the hotel’s effort to reduce plastic waste, but it would have been nice if they had provided reusable glass bottles instead. Overall, we had a lovely stay. Everyone had a good night’s sleep, and the next day we enjoyed the clean pool, with staff available to help us. The hotel rooms were tidy and well-maintained."

"i have been accomodated for excellently. The staff are always courteous and polite including the guards. The room was nice and clean and overall, it was a great stay. Thank u, Sukro."

"1000% great staff ! Little bit of a logistical nightmare but overall the rooms very nice but if you require a smart tv book the highest room available and if not kind of out of luck . The staff did eventually make things right but the bedroom still did not have smart tv to be viewed from the bed . Overall good hotel just check rooms befor booking ."

"I have mixed feelings about our recent stay. On many fronts, this hotel hits the mark perfectly, but a significant issue with the room layout left our group feeling a bit frustrated. The Positives The Staff: Truly the highlight of the stay. Everyone we encountered was incredibly kind, professional, and helpful. Value: Generally speaking, the prices are very reasonable for the level of service and the amenities provided. The Issue: ”Unequal and Unfair” Room Sizes We were a group of 8 people and booked 4 separate rooms (2 people per room). Despite paying the same rate, the room sizes were wildly inconsistent. Some of us had plenty of space, while others felt cramped in significantly smaller quarters. When we brought this up to the front desk, the staff actually confirmed that we aren't the first guests to complain about this. It’s disappointing to know that management is aware of the ”size lottery” but hasn't taken steps to adjust the pricing or clearly categorize the rooms during the booking process. It feels unfair to pay the same price for a much smaller experience. If you are traveling solo or as a couple and don't mind a bit of a gamble, this is a lovely place to stay. However, for groups booking multiple rooms, the lack of consistency is a real problem. I hope management addresses this soon—either by renovating or by being more transparent about room dimensions or adjusting prices for smaller cuts."