Guest User
January 2, 2024
Booked in for Christmas lunch, as I recently moved and am without a kitchen, and thought I would keep it local and at a hotel rather than a pub. Big mistake. Was asked to pay for everything up front including a bottle of wine. Got there, had a drink at the bar and then shown to table. That was the good part! Worst 3 courses of slop I have ever had, even the gravy was like coloured water. The staff were young and clearly didn't want to be there. I had to chase up my bottle of wine and at no point did anyone ask if our meal was alright (common courtesy in hospitality)! When the dessert turned up I took one mouthful and told my daughter I was leaving and we upped and left. I was furious as I had been charged £90 per head (excluding the wine)! The whole experience ruined our Christmas day. I was so angry I put a post on social media along with photos. The hotel responded as expected saying I hadn't given them the opportunity to respond. No apologies no partial refund, nothing.