Guest User
February 25, 2024
We arrived at The Neela somewhat unexpectedly after our booked hotel lost our reservation. They arranged for us to stay at The Neela instead and we could not have been more pleased. The staff were absolutely wonderful--warm, friendly and helpful. The front desk manager took care of us while the room was made up and the restaurant staff provided cool drinks. The room, on the top floor, was spacious and well appointed; it was a bit ironic to have such an old (but beautifully restored) building with state of the art electronic controls for the lights, TV, AC and so on. Breakfast in the restaurant was a real treat. The croissants were fresh and well made and the entrees were hot, spicy, and enjoyable. We had to wait in the lobby area after checkout for our transport to the airport and when this happened, the attendant who had been so good to us in the restaurant cheerfully helped us wheel luggage over to the waiting car. All in all, this was one of the best outcomes for a travel glitch we have every experienced and we would certainly return to The Neela and recommend it heartily.