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Breakfast

Peppers the Hills Lodge
4.3/584 Reviews

Peppers the Hills Lodge

Castle Hill|1.98km from Kate Bird Park
25 December 11:50pm I arrived at Hills Lodge after my husband had booked me in online. I requested an upgrade for my room which I mentioned I was willing and able to pay for but was informed I was in the last room available for the night a queen standard. This was a 15+ minutes conversation which matters because I had informed the front desk team I had just been discharged for severely swollen legs and high blood pressure needed to rest immediately. A lovely porter assisted me with my bags and acknowledged my interaction with front desk had been challenging and difficult to understand. When we arrived at the room the bed was not made the sheets were sloppy tucked under the pillows and the sheets werehanging out of the sides and there was a big dip in the middle like someone had been sitting there , I was SHOCKED I told the porter who tried to convince me the bed was made and it had just been made in a rush. I refused to settle in as I could tell it was an unmade bed , I then saw a bin with RUBBISH in it, 2 Pepsi cans, KFC packets and showed him, he checked the bathroom and saw towels on the rack and open soap at the sink. He apologised and told me he’d call reception to organise another room. He tried to convince me this was unusual for the hotel. I was still aghast as the cost did not correlate with this tardiness. The front desk then organised another room for me down the hall “an upgrade” they said. It was a suite with a separate lounge - however to my surprise I had been told there was no more rooms available when I checked in 30mins before and there’s no way they would have prepared a room in 20mins. The room was presentable but the curtain had a big red stain on it (forgot to take a picture) and the carpet dusty and old. I told my husband of my experience but because it was 1am on Boxing Day and the state of my body I had nowhere else to go. I stayed there till the morning and left early for personal reasons and thankful I did not have to stay another moment there. A few days later I called the hotel and told them my ordeal - the manager was polite but I was disappointed in how he kept trying to excuse the front desk’s behaviour. He told me how another guest had given the front desk guy a glowing review. I was not rude when I called him but just factual and encouraged him to make improvements for his team and in how they receive guests. His comments made me wonder why would the front desk treat me like that. I was unwell, with a baby in hospital and a husband away. Did I not deserve compassion and good customer service. It made me wonder was it the colour of my skin? I’ll never know but one thing I know is to encourage you to speak out if something looks wrong! You’re paying for this service and if you’re going to stay at Hills Lodge - good luck. I would not personally use my hard earned dollars to stay there. Very disappointed customer. Hills Lodge - excellence matters not sure how you got 4 stars but please DO BETTER!

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Explore Guest Reviews of Hotels in Sydney

Searching for hotels near Kate Bird Park? Compare room rates and reviews to find your ideal stay.
175 Hotel Westmead
4.2/562 Reviews
We always stay here when we go to the hospital. If you call and book that way you can get hospital rates, if that’s where you’re going! So accomodating, and they’re more than happy to go above and beyond to ensure you’re comfortable. Parking is convenient and there’s plenty of it. Such a convenient location, we stay there when we have things at the public and private hospital. Close to bus stops, the station and great food locations. The Thai a few doors up is amazing. Also the restaurant attached to the motel is great!
Western Sydney University Village- Parramatta Campus
3.5/50 Reviews
You can make a simple breakfast yourself, with a microwave, toaster, refrigerator, and cooking utensils.
Quest Bella Vista
4.2/554 Reviews
Check-in and check-out was very efficient, minor issues were dealt with immediately so they did not turn into bigger problems or an inconvenience - much appreciated so I could get on with business. Very friendly.
Punthill Norwest
4.4/587 Reviews
There is a large shopping mall around the hotel's z, supermarkets, dinner at night is also very convenient, a very cost-effective hotel, but the alarm occurred on the day of the check-in, all the guests in the middle of the night Run w downstairs.
Mantra Castle Hill Sydney
3.8/53 Reviews
The service of the staff is really nice and helpful. Unfortunately the apartment is a bit old and the sofas were worn out. It does have everything so you can do everything in the apartment. Dishwasher, clothes washer and dryer, free car parks and wifi. You could also book connecting rooms as well if you want to travel with family. Location wise, you should have a car. Walking to the bus and metro is annoying. Just a few minute drive and you would get to the metro, shops, pubs, bowling. For the price, the place is alright.
Rydges Norwest Sydney, an EVT hotel
3.9/5103 Reviews
The bed is very big, and it won't fall off when you turn over. I don't know why many beds in Australia are generally too small. The choice of this one depends on the size of the bed.

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Sydney Travel Guide

New and popular hotels in Sydney recommended by Trip.com. Looking for hotels in Sydney? Trip.com is a great place to start. Located in Australia, Sydney is a well-known and vibrant city. While traveling to Australia, Sydney is one of the most popular destinations.

Every day, travelers worldwide arrive at Sydney/J.A. Douglas McCurdy Airport to start their vacations and business trips in Sydney. It's easy to reach Sydney. The city can be reached by plane, train, and car.

There are 1035 hotels in Sydney on Trip.com, including luxury, boutique, and budget hotels. The local average price is 130 USD per night. There are a variety of hotels to meet the needs of different types of travelers. There are 96 five-star hotels in Sydney at an average price of 221 USD per night. There are 351 four-star hotels in Sydney at an average price of 141 USD per night. There are 203 three-star hotels in Sydney at an average price of 87 USD per night. There are 46 two-star hotels in Sydney at an average price of 65 USD per night. As a popular tourist city, Sydney has many renowned chain hotels. Those who favor Ramada can choose a hotel under its name. If the comfort level of your trip is important, there are many choices in Sydney, such as hotels under the Ramada brand. A popular hotel in Sydney, Radisson Blu Plaza Hotel Sydney is also one of the highest rated. Meriton Suites - Kent Street, Sydney is also one of the most frequently chosen hotels.

If you stay at a hotel in downtown Sydney, nearby attractions like Museum of Sydney, Sydney Tower, Central Business District can be your first stop. For short trips in Sydney, Kiama, Port Stephens, Blue Mountains National Park are all good options. You can also visit top-rated attractions like Sydney Opera House, The Star, Hyde Park. Commercial areas like Central Park, Pitt Street Mall, Oxford Street are ideal places to buy souvenirs.

Average Temperature

• January to March: 23.62°C during the day, 20.05°C at night

• April to June: 17.54°C during the day, 13.69°C at night

• July to September: 15.75°C during the day, 11.45°C at night

• October to December: 21.53°C during the day, 17.51°C at night

Average seasonal Rainfall

• Spring: 117.5 cm

• Summer: 126.8 cm

• Autumn: 83.53 cm

• Winter: 79.6 cm

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