Hotel Relax

2nd time staying at this hotel. Comfort king size bed, spacious room, perfect location in Taipei. The staffs friendly and helpful. Must try!

Location was great, very near the airport MRT. but room was basic.

Super upset with the front desk reception attitude when he called n i asked for 5-10 minutes more he said 300twd will be charged if i didn't check out within 5 minutes . With the charge it's only to grant another 15 minutes more . And he said it's system automated so he cannot do a thing about it . Hence , i rushed to the reception disheveled n wearing slippers to match the time ( the process took time cos lift was super slow stop at every floor n got to go to 1st before coming up to 10th floor to take me to 11th where recept is ) . Upon reaching , he said he got to charge 300 cos I'm 1-2 minutes late . All this while raising his voice at me from over the phone and throughout the time at the reception. Later he said he would waive off when I got upset with his attitude, I asked why he couldn't have grant the extra 5 minutes so I can get dressed n wear my shoes properly instead? If it's within his authority to waive off , why make a customer rushed over 5 minutes??? This is not good customer service . 5 minutes is not a lot to ask for when some hotels even offered 1-2 hours extension. I would really appreciate another 5 minutes to blow my hair n wear my shoes . And still with that , again he was still talking in a loud tone . He was just causing a customer to be reactive n had to raise voice to talk to him n even asked me what was it i wanted now that he waived off . I asked for official receipt which he said he couldn't give n when i told him his attitude was what irritated me . He pretended to bow but the tone was still bad . There was no sincerity in his apology at all . The reception the night before was ok , patient when the door lock got issue . But the rest like the switches couldn't charge , the mouldy floor in the bath n shower's blind . Totally won't recommend this . I hope the superiors would see this review . Cos I couldn't get anybody superior other than that receptionist n it left a very bad experience.

Very polite and helpful staff. Excellent location. Room is not clraned every day for environmental-friendly reasons

I booked this hotel since it is very close to the train station, and great value for money. My room had no windows, better check this in advance if you mind.

Excellent location. Bed comfortable. Recommended

good place