Dear Sir/Madam, I am writing to express our disappointment with the service we received at the Sheraton Hotel in Tel Aviv during our recent visit. As international guests, we had high expectations for a seamless and comfortable experience, but unfortunately, our encounter fell short of these expectations. Our group consisted of ten people, and we dined at the Manara Restaurant within the Sheraton Hotel. Following our meal, we approached the Hotel receptionist/concierge to request assistance in ordering taxis to transport us back to our respective hotels. Regrettably, our request was met with a refusal to help us arrange transportation. The receptionist suggested that we use a local taxi app, which posed a challenge as international visitors without access to the app. Despite our explanation, we were met with further reluctance to assist us in organizing taxis. Consequently, we were left with no alternative but to venture outside the hotel to hail taxis on the street. This experience was far from the level of service we anticipated at a renowned establishment like the Sheraton Hotel in Tel Aviv. It was, in fact, the worst experience we have encountered during our travels. We believe that a five-star hotel should consistently provide exceptional service to its guests, and we were disheartened to find that this was not the case during our stay at the Sheraton. We hope that our feedback will prompt improvements in customer service and ensure that future guests do not encounter similar difficulties. We trust that you will take our feedback into consideration to maintain the reputation of the Sheraton Hotel as a premier destination for international travelers.