Ginn Hotel Berlin Potsdam Reviews

The location is in Teltow, about 30mins drive to Berlin downtown. And the ground floor of hotel is the restaurant and bar. So a bit noisy if you are a sensitive listener.

The staff was very friendly and understanding and allowed free-of-charge late check-out. The room had a good heating/cooling system but no kettle. Very satisfied overall.

Lift didn’t work for 5 days. Not acceptable

To be honest, the location is ambiguous, but the room is very clean, especially the bathroom and bathtub. There was a vending machine on the first floor, and the breakfast was okay. The reason for the service rating of 4 was that there was no toothbrush. Could you please give it to me?

Alles wieder sehr sauber. Nette Mitarbeiter an der Rezeption und im Service. Ich bin gerne hier und komme wieder.

非常不錯，環境好，服務好，早飯不錯。很不錯的選擇，聽説旁邊都是富人區。推薦給有需要的，各方面都不錯。

住了好多天，前台天天換導致中間有點小誤會，最後解決了

Really comfortable hotel. Room was spacious and the breakfast selection was excellent. Staff were super helpful

This is a tired hotel. The floor I stayed on smelt very bad. Bed was ok. Staff friendly. But not great.

We stayed for a week and really enjoyed it. Casual, friendly atmosphere, nice rooms and a nice restaurant. The menu is limited but everything is very tasty. We often decided to stay at the hotel and eat rather than going out for dinner and the lobby bar became our usual social space.

No Fitness Center in Hotel as promised in *******. „We closed it long time ago“ staff said.

Pet- and tourist-unfriendly place. My latest experience very much resembled extortion. I was charged 100 euro for dog’s fur on the bedsheets and 150 euro for dog’s fur on the floor (the hotel representative had to put quite an effort into scraping some with her shoe) and an approx 0,5 mm brown-ish spot on the carpet which they claimed to be “blood” (considering that there was an approx 5 cm black stain on the carpet as of my checkin which hotel apparently didn’t see as something of an issue to me as a guest). I used to like this hotel (despite being placed on several occasions in rooms with obvious sewage issues), until I stayed there with my dog. I presented my dog at the reception at the checkin (that is the receptionist saw the dog). Paid 15 eur per day pet fee and proceeded to the room. No additional rules, policies or verbal requests were presented to me. My dog damaged a pouffe which I informed the hotel about at the checkout and happily paid whatever was asked of me (200 eur). In addition to that I was demanded to pay 100 eur for some fur on bedsheets and 150 eur for some fur on the floor as mentioned above. No oficial price list was presented. No explanation why 15 eur a day pet fee wasn’t covering washing blankets and vacuuming floor was provided, all my questions or logical arguments were ignored. The team of hotel representatives generously offered me a 50 eur discount on cleaning (which I didn’t ask for) only confirming that the amounts weren’t based on any actual price list, because if the hotel really suffered a loss of 250 eur why would they “gift” me 50 eur. I considered it to be an extortion and suggested to call the police. When I came back after 15 min the hotel still hadn’t called the police. As I had an urgent matter and had to leave, I paid the hotel whatever its staff demanded. I think what actually happened is the hotel staff had accidentally or recklessly placed us in a no-pet room (as there was a carpet, unlike in some other rooms. I was placed into that room after finding out the one I was initially given smelt of sewage - repeatedly happened before). And instead of charging their staff, they’ve charged me, so that they can do (if they actually do) for some deep cleaning after an animal to make it suitable again for people with allergies. Staff’s rudeness and ill attitude with me as a client weren’t in line with the hospitality filed’s even moderate standards. Most customers might find this hotel pleasant - which it is, until it is no longer.

Really nice rooms big value for money nice staff

Great hotel location, spacious rooms, friendly and helpful staff. Very comfortable beds and very clean rooms. We were passing Berlin and were looking for one night stay. Hotel is very well accecible from highways. Kids loved spacious rooms and big comfortable beds. Special thanks to a very friendly receptionist for a pleasant conversation after long trip :)